This is an entry-level position!
Job Summary:
Answer phones to respond to orders, general Merchant inquires, Bill Statement questions, all of Terminals Issue and customer complaints. Project a professional company image through phone interaction.
Roles & Responsibilities:
• Respond promptly to customer inquiries
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Assist new potential customers to set up new customer accounts
• Process orders, forms, applications and requests (new terminal, MOA forms, etc..)
• Directs requests and unsolved issues to proper designated team and/or department.
• Leave clear note in Beacons system records of customer interactions and transactions