MTN, Ghana’s largest telecommunication operator is focusing on enhancing the digital experience of customers to become a digital operator in the year 2021.
In a statement copied to the Ghana News Agency and signed by Samuel Koranteng, Corporate Service Executive, MTN said its theme, “The Year of The Customer: The Digital Experience,” which was running for the second year, meant the Network was committed to using digitalization as a tool to enhance customer experience as well as create value for shareholders.
Mr Sam Addo, Acting Chief Executive Officer of MTN, speaking to the theme, said going digital meant the removal of everything manual and allowing customers to manage their accounts from one simple interface on their mobile, broadband and MoMo accounts.