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PatientMatters, a Firstsource Company and a patient access and advocacy solutions provider helping hospitals and health systems offer patients highly-personalized financial solutions, today announced that Mon Health System, a leading health system serving communities throughout West Virginia, has selected the company’s IntelliAdvisor Consulting Service. As part of this engagement, PatientMatters will direct Mon Health’s Pre-Access Service Center and process workflows and related functions. It will also support Mon Health’s mission of providing a positive patient financial experience, improving collections, and enhancing registration quality and speed.
Mon Health System already uses PatientMatters’ Pre-Access Service Center and patient advocacy solution. “Mon Health System once again trusting us to provide these services is a testament to the powerful results we have delivered over the course of our relationship,” said Gordon Jaye, VP, Hospital Operations, PatientMatters. “The IntelliAdvisor engagement will allow us to work even closer with Mon Health as we partner with its staff to enhance patient access workflows across the entire organization. We look forward to deepening our relationship further to improve quality of care and patient satisfaction.”