Missed connecting flight due to delay by airline, Air India asked to pay Rs 3.85 lakh compensation after 20 years fight

Air India: A retired public sector bank manager and his three family members fought against Air India for the airline's deficient service which caused them to miss their connecting flight and allegedly led them stranded in Kolkata Airport for about 15 hours. All the four passengers were travelling from ​Thiruvananthapuram, Kerala to Dibrugarh, Assam in December 2003.

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