Military intelligence agency wants to understand customers’ needs better
The Defense Intelligence Agency chief information officer released a new customer-centric strategy. (sdecoret/Getty Images)
WASHINGTON — The chief information office of the Pentagon’s military intelligence arm has a new strategy to improve its understanding of customers’ needs.
The Defense Intelligence Agency CIO four-year strategy aims to improve the relationship with its intelligence customers after stakeholders provided feedback that said the office didn’t understand their needs or what skills the office’s workforce should have. The DIA provides military customers with intelligence about foreign countries’ military capabilities.
The strategy, released Dec. 31, includes four goals: