Thursday, 28 Jan 2021 02:42 PM MYT
Malaysian Communications and Multimedia Commission chairman Fadhlullah Suhaimi Abdul Malek speaks to reporters in Putrajaya October 12, 2020. — Bernama pic
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KUALA LUMPUR, Jan 28 — The Malaysian Communications and Multimedia Commission (MCMC) will respond by sending its officers to areas facing broadband connectivity problems within 24 hours upon receiving the complaints.
MCMC chairman Dr Fadhlullah Suhaimi Abdul Malek said by doing so, MCMC could check and really look into the problems in the areas and also contact the complainants for further input.
He said the complaints mostly came via MCMC’s website and complaint channels, apart from the team’s daily monitoring of user complaints on social media and media reports.