"As CEO, I assure you that we take these allegations very seriously," Kempczinski wrote. "We, as a System, must ensure that every allegation is fully and thoroughly investigated. If ever we find that we've fallen short of our values, we must acknowledge our mistakes and make them right. McDonald's isn't perfect, but we are steadfast in our efforts to improve our System each and every day."
The CEO said in the memo that he had asked executives to review McDonald's policies and programs regarding workplace safety, intending to define a set of global brand standards the company will communicate later in 2021.