"We are struggling to get people," one McDonald's franchisee told Insider.
"I don't have enough," added the franchisee. "Can't get enough. Wish I had enough."
The franchisee and others who spoke with Insider — some of whom were granted anonymity because they were not authorized to speak about the topic — said that chains are being forced to change practices due to a lack of workers. Some restaurants are shortening hours, while others are reluctant to reopen indoor dining.
"It's just craziness out there," said John Motta, a Dunkin' franchisee who serves as chairman of the Coalition of Franchisee Association. "People are closing early, people are not opening lobbies."