Manatee County emergency operators adapt to changing calls amid pandemic
FOX 13's Kimberly Kuizon reports.
MANATEE COUNTY, Fla. - When the red light activates, Katelyn Hutcherson answers the call.
"911, what's the address of your emergency?" she asks the person on the other end of the line.
She's picked up 911 calls for 14 years with Manatee County's Public Safety Department.
"Every day is different, you can’t expect every day to be the same, ever. You always have to be prepared to think outside the box," she said.
Last year, as COVID-19 spread, her job became as vital as ever.
"We had to learn how to adapt daily with everything that was changing," Hutcherson recalled.