Logistics of Pivoting from B2B to B2C in the Modern E-commerce Market

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At the WERC annual conference yesterday, Kenco Group representatives Kristi Montgomery, VP of Innovation, David Caines, Chief Operating Officer, Dan Coll, VP of E-commerce Fulfillment, and Chris Hess, Director of Supply Chain Solutions, discussed how to find balance and accommodate B2C market demands. Kenco Group is a woman-owned, full-service third-party logistics company that has been in business 71 years and has $800 million in revenue.
This conversation has been edited for length.
E-commerce Growth
Kristi Montgomery:
I'll start with you, David. What have we seen in the last 18 months as it relates to e-commerce growth and how are our B2B shippers tackling that challenge?

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