Lockdown rewind: When store employees taught Spencer Retail CEO an important lesson about leadership
At the start of the pandemic, when the country went into lockdown overnight, Chawla was pleasantly surprised by how many of their store-level employees rose to the occasion and stepped up to serve the people.
Synopsis
Devendra Chawla learnt that leadership begins at the grass-root level.
There is a popular management adage - Leadership begins at the top. But for Devendra Chawla, CEO, Spencer’s Retail, if there’s one lesson the pandemic has taught him, it’s that leadership begins at the grass-root level.
At the start of the pandemic, when the country went into lockdown overnight, Chawla was pleasantly surprised by how many of their store-level employees rose to the occasion and stepped up to serve the people.