LETTER | Fine-tune the Consumer Protection Act 1999 to protect travel agents
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LETTER | Recently, Deputy Domestic Trade and Consumer Affairs Minister Rosol Wahid said the Tribunal for Consumer Claims is an alternative platform, as consumers not satisfied with any goods or services purchased may also seek redress at the civil court.
But consumers would have to pay lawyers to file civil suits with no guarantee of winning and also open themselves to countersuits, whereas the tribunal entertains claims from individual consumers only and not companies.
Hence, small claims courts have been set up in many countries around the world to avoid lengthy and expensive litigations. In Malaysia, this body's official name is Tribunal Tuntutan Pengguna Malaysia (TTPM), and consumers need to pay only RM5 to file a claim.