Coordination, planning and support for people at greater risk of needing urgent or emergency care
Signposting to the right place, first time
Alternatives to hospital admission
Optimal hospital care following admission
Home-first approach and reduce risk of readmission
The Trust had been receiving in the region of 2,000 calls per day via 999 over three days and life-threatening calls were also up.
Sally Baxter, Associate Director of BCUHB’s Coronavirus Coordination Unit, said: “The COVID-19 pandemic has had a significant impact on our ability to provide timely care and we sincerely apologise to people who have waited much longer than we would like for treatment.