LANESBOROUGH, Mass. -- Town Hall employees are seeking protections similar to those of other municipal departments when it comes to resident complaints.
At a meeting of the Selectmen on Monday, Town Clerk Diane Stevens presented their concerns along with a proposal for a more formal, professional process for such complaints, based on best practices observed in many other municipalities.
"When someone makes a complaint against a police officer or a DPW employee, they're afforded the opportunity to meet in executive session, names are not aired in a public meeting," Stevens pointed out, saying workers at Town Hall are seeking a formal process where complaints are filed in writing, and investigated by Human Resources. If further action is needed, it can the be discussed by the Select Board in executive session, instead of "being bashed on television."