Kiroro steps up as leader in hospitality and tourism industry during global crisis
Kiroro, a world-class resort tucked away in the heart of Hokkaido, has endured one of its greatest challenges during the COVID-19 crisis. As a result of the pandemic sweeping the globe, the hospitality and tourism industry was hit extremely hard, but the resilient team at Kiroro stepped up and took on this career-defining challenge with forward thinking and optimism, positioning Kiroro as a trailblazing leader in the industry.
“I have never seen an event quite as devastating on the tourism industry as COVID-19,” said Watanabe Hirofumi, General Manager of Hotels at Kiroro. “The two biggest challenges have been to protect the health of Kiroro’s employees and to rebuild trust with Kiroro’s guests.”