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[ speaking in spanish ] this is the way, you know, we search for the possibility of a grave, you know . Because once we hit underground like usually a meter and a half, two meters deep, we smell this bar. And then if it comes out with, it smells like, well, like a dead body. Reporter this is a skill youve developed now to be able to smell for a dead body. Yeah, yeah. And sometimes not only the smell. Once i was hammering this and the, and i started to hear like a rattle underneath, because it was like a, not exactly breaking the bone, but it was making a noise, because it was rubbing against the bone. And there was a body. Reporter you think its possible that right here underneath our feet theres a mass grave . Very likely. Here in veracruz, its extremely likely. Reporter the state of veracruz is known as mexicos grave yard, with more than 200 mass graves uncovered here. Im sitting here, im watching you guys, mothers, do this work. But you have a bunch of cops standing around just watching u why arent they doing this . Isnt it the job of the police to investigate crimes and find bodies . It is, it is. But this is mexico, dont forget. Keep that in mind. All your questions could be answered with this is mexico. Reporter mexico is a country at war with itself. Violence has reached record levels this year. This has been the deadliest year in mexico in more than two decades. Drug cartels waging open gun battles in the streets. At least three women and six children were killed during an ambush. Reporter tourist destinations degenerating into chaos. Inside that cooler, were told there is a human head. As a result of this carnage, there are now by conservative estimates at least 40,000 missing people in mexico. In the face of a government that is overwhelmed, underresourced and riddled with corruption. The task of searching often falls to the most committed. Thousands of mothers all over this country. Lucy diaz was leading a comfortable life as a College Professor and mother of three, married to a successful businessman. Everything changed one night in june of 2013. I dont even know what happened to him. At this point, five and a half years, and i have no idea. Of his whereabouts or what happened. I know that he was kidnapped. But so far thats all i know. Reporter at the time her 29yearold son luis was working as a popular deejay in the city of veracruz. He was a staple at weddings and parties. He was so passionate about his music, and then Something Like this happen, i just wish i could give him, you know, my life. Reporter one night, lucy got a nervous call from her sons girl friend saying she hadnt heard from him in a couple days many lucy called one of her sons employees who promised her that luis was simply busy at a gig. And then one day i said theres something wrong. He knows i get crazy when i cannot get in touch with him. The next day i waited all day. But then around 8 00, i knew. I knew for a fact that it was terribly wrong. Something was terribly wrong. And thats the beginning of this trip to hell. That doesnt have an end. Reporter the police did talk to that employee who assured lucy her son was okay, and it turned out he was lying. He broke down and said no, somebody kidnapped him. I was in the office, and he was in his bedroom. And i saw them come in. Reporter lucy also says that same employee sold luiss phone after he was kidnapped. Is he in jail . No. Free as a bird. Reporter hes just walking around. Yeah. Whos in jail . Me. Im in the worst jail there is. Reporter last year, a potentially huge break in the case. The police found luis motorcycle and the individual riding the bike, hoping this could lead to answers, lucy followed up with authorities in veracruz. Did you bring him in at least to interrogate him . And they said not yet. Theyre still havent interrogated him. Reporter do you think its laziness . No, i think its corruption. Reporter corruption. Yes, they dont really want to solve the problem. They dont want to find the person. Reporter just to be clear, was your son in any way connected to the drug trade or criminal underground . No, and i can say that. In almost six years of investigations, the only one that has been investigated all over is him. They dont leave any privacy to the victim. Reporter unwilling to accept investigative inaction, lucy became a very public critic of local authorities, a risky move here in this deeplycorrupt country. Lucy has undergone, she says, an inner transformation from depression to anger to finally something much larger. She has now organized hundreds of other mothers who are also desperately searching for their children here in veracruz. We find them raising money by telling tamales at a local carnival, a sorority of anguish. Mothers united around a wrenching mission. Reporter the money they raise is used to chase down leads they gather from anonymous tipsters and then launch their search mission. Rosa leah castro is one of lucys staunchest allies. [ speaking in spanish ] reporter it would not be the first time these mothers have found remains. Just ten miles from this dump, more than 300 bodies were exhumed at a mass grave. All the moms say, till my dying day. Just like were going to fight for our children. Its nothing going to stop us. Reporter this struggle has taken over lucys life. She quit her job as a professor and now balances her time between working on behalf of all of the mothers and doggedly pursuing her sons case. We take lucys case to carla quintana, the recently appointed National Commissioner in charge of searching for the disappeared. This number of 40,000 people, they tell me the official number we have. Reporter so it could be double or triple that . That would be my guess. We know lots of disappearances are not taken to authorities. Theyre afraid of the same authorities in some case. Or the cartels. Reporter she is surprisingly blunt for a government official. How have we gotten to the point in this country where its mothers who have to bear the injury of losing their children and then the insult of going to do the searches themselves . I think its because the government, they dont care much about who has been disappeared. There is this stigma in mexico, that we all have to fight that if someone is disappeared its because they were doing something or they were involved in something, which is not true. Reporter weve been following the case of lucy diaz, and shes perhaps the most prominent mom involved in the searches. And it appears that there are very clear leads in this case that are just not being followed. And i wonder if somebody like lucy cant get the police to do anything, how can anybody expect any action on their case . Mexican Justice System is very poor. Specifically regarding to people that are disappeared. We only have 30 decisions, judicial decisions in mexico. Reporter so sentencing somebody for making somebody else disappear, thats only happened 30 times . Yeah. Reporter so essentially, in this country you can kill somebody, bury them in a shallow grave and get away it. Well, im a public servant, but i would have to say yes. Reporter with the official in charge of searching for the missing failing to provide much hope we decide to go all the way to the top, to the president of mexico. Would you commit here and now to taking a look at her case to see if you can move it forward . When we come back. Its how we bring real hope to our Cancer Patients like viola. When she was diagnosed with breast cancer, her team at ctca created a Personalized Care plan that treated her cancer and strengthened her spirit. So viola could focus on her future. Their future. This is how we inspire hope. 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Febreze car vent clips eliminate the stale, stuffy smells in your car and leave behind a fresh scent for up to 30 days. Plus, they come in a range of scents including extra light. Try febreze car brand power, helping you buy better. A lots changed since you were here. Its called the internet. Im gonna hit start now, ok . Me back do you recall, not long ago we would walk on the sidewalk all around the wind blows we would only hold on to let go blow a kiss into the sun we need someone to lean on blow a kiss into the sun we needed somebody to lean on all we need is someone to lean on reporter weve traveled to the state of guerrero, hundreds of miles from veracruz where lucy diaz lives. Here we find another group of mothers joining a morbid mi he set up a line here, and if they see something, they call people over to look. She is looking for her son cesar. She says he just vanished one day like the earth swallowed him whole. When you come out here, do you hope you will find your son or do you fear you will find your son . [ speaking in spanish ] reporter you feel like youre near him . This multipleday search yields results. Could these remains be one of these mothers missing children . The wait for answers may well be maddening. Mexico has a stunning backlog, an estimated 26,000 unidentified bodies. And yet, when we visit the National Forensics facility, th technicians working on identifying remains. Although the man in charge insists they do care deeply about their work. So when youre doing your work youre thinking of these families . Always, always. They see the pain in the family, because they are the same persons to collect samples from the families. They know their faces, because we go to the sites and take samples. We feel this, we know his pain. Reporter of course there is another way to find the disappeared. Solve the crime and bring the perpetrators to justice. Its always hard, never gets easier. Reporter but, as lucy diaz knows, that is a struggle. We follow lucy on her monthly trip around mexico city to visit federal Law Enforcement authorities. Io up ainute. I say oh, my god, i get all this disappointment and i feel down, depressed. You have to keep going. You cant stop. Reporter today, shes headed to various investigative agencies to see if there are any updates on her son luis, now missing for six years. She leaves empty handed. Happens all the time. Reporter is it disappointing . I try not to think about it anymore, because thats exactly what they want. I get fed up. I get tired. I get frustrated and then just dont come back again. Reporter so we decide to take lucys case directly to the president of mexico, lopez obrador, also known as amlo. He frequently campaigned with the families of the disappeared, promising to help. Every day he holds a press conference. Nationally televised. And anybody can ask anything they want to ask. So were going to take advantage of that. Weve been following the case closely of lucy diaz, one of the most prominent mothers in the country involved for the search for the disappeared. We take a look at her case. Its clear there are many outstanding leads, and her allegation is that the police are simply refusing to follow up on these leads. So i have a twopart question. First, if somebody of her education and with her resources cant get justice in this country, can anybody . And two, would you commit here and now using your power to take a look at her case to see if you can move it forward . Thank you. He promises that one of his top officials will personally reach out to lucy. [ speaking in spanish ] reporter lucy catches the exchange on television. I hope that this will lead to a little bit more investigation in my case. Reporter i would think on one level, if the president of the country says all right, im going to Pay Attention to this case, you would think, all right, done. Yeah. Reporter but i know how many times youve been disappointed. How do you set your expectations from here . If he doesnt do anything ill be just massively disappointed this time, you know . Because i never set my hopes so high. Reporter it has now been nine months since the president of mexico promised to intervene in lucys case. As of tonight, lucy says she has not received so much as a phone call. thud crash grunting whistle play it cool and escape heartburn fast with tums chewy bites cooling sensation. Tum tututum tums iclimate is the number 1ove cpriority. Sage. On. I would declare a state of emergency on day 1. Congress has never passed an important climate bill, ever. This is a problem that continues to get worse. Ive spent a decade fighting and beating oil companies. Stopping pipelines. Stopping fossil fuel plants, ensuring clean energy across the country. How are we going to pull this country together . 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