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She implemented virtual visiting, an electronic system for patients to speak to loved ones over video by using a computer tablet.
Anna said: “I’m so happy to see the impact that this is having on the patients in our care. In a time of Covid this has made a huge difference with their families that are in our care.
“As an organisation, we take a family-centred approach to care. This ensures patients' wellbeing is looked after.”
Anna and the team continued to improve and develop on the initial software that had been developed.
They introduced new features such as a re-book feature, which saves ward staff time from inputting family details for each visit, alongside a button that tells staff when a call has been completed. This enables ward staff to differentiate between patients who have had a virtual visit and those who have not.