To move toward the personal state, public sector services should be seen integrally, not by separating the state from local governments but by involving the latter. The state needs to be decentralized and e-services taken to people's doorstep, Karin Kaup Lapõnin writes.
It is nice to see the incoming government's attitude moving away from denial of e-voting and toward the personal state. The personal state is among Eesti 200's core election promises and we have a few recommendations to make.
First of all, the personal state is not a technical project but rather constitutes an extensive reorganization of bureaucratic processes and organizations that is not easy to execute and takes a lot of care and preparation.