Christopher Elliott
Special to USA TODAY
Where are the photos of Troy Nicholas' granddaughter? JCPenney's studio promised them four months ago, but there's no sign of them. Are they lost forever?
Question: My family recently had pictures taken of our toddler granddaughter at a JCPenney Portraits studio. We paid for our photos, and an associate told us that they would be ready in two weeks.
That was four months ago. Since then, we have not received our photos or any information regarding our service.
I understand that the pandemic would cause some problems. But the lack of service we have received is unsatisfactory. We have attempted to call the store and JCPenney 800 numbers numerous times throughout the past four months without success.