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Corrections & clarifications: This article has been updated to include relevant timing. The photos Troy Nicholas was seeking were taken in February 2020 and sent to him in July 2020.
Troy Nicholas wrote to me last year amid the coronavirus pandemic to express his dismay and ask for help in tracking down JCPenney Portrait studio photos that had been missing for four months. They were taken at the end of February, just before pandemic lockdowns began.
I helped him track down the photos using tactics any consumer can use in situations where a product hasn't been delivered, regardless of the reason it's been delayed.