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CX Design Practice Emphasizes Cross-Function Collaboration to Enhance and Streamline the Customer Journey
TORONTO, Dec. 11, 2020 /PRNewswire/ -- Jackman, North America's leading customer engagement reinvention company, announced today an expanded Customer Experience Design (CX Design) offering focused on rapid innovation and deepening customer engagement. Due to the pandemic and the need for immediacy in satisfying customers' quickly changing needs and expectations, and as a result, the pressure to quickly adapt that many businesses are experiencing, CX Design has become a critical component of broader business strategy development and activation. This pressing need, coupled with the success of several notable client partnerships, has led Jackman to expand its CX Design discipline and make it available as a stand-alone offering.