Matthew Leighton, OneDayOnly.co.za
Well thank goodness 2020 is in the rearview mirror. It doesn't matter who you are, where you live, or which
Star Wars movie you think was the best, what you had planned for 2020 and what you actually achieved in 2020 were two completely different things.
And yet, in the most upside-down and unstable year in recent human history, certain trends have stood out as areas requiring focus and importance.
Some of these were borne out of the need for an immediate response to the pandemic (limiting numbers of in-store shoppers and social distancing went from alien concepts to the norm within just a couple of months) but others are socio-economic, and the disruption brought about by 2020 has served to push them further into the spotlight.