technologies across its UK branches
69 stores will benefit from innovative headset-based communications technology –
enhancing customer service
VoCoVo, the retail communications specialists, is today announcing it has begun working with Selco Builders Warehouse, the UK’s fastest growing builders’ merchant. The partnership follows successful trials carried out in Reading, Kingston, Walthamstow, Orpington, Tyseley and Croydon last year and will help improve efficiency and enhance customer experience.
All of Selco’s 69 UK stores will implement a range of VoCoVo’s communications solutions, which are currently in operation in around 20 per cent of its branch network, with the remainder expected to be rolled out in the first quarter of 2021. Selco’s trials found that using the headsets provided, substantial time savings per day. In total, the builders’ merchant will utilise on average 30 lightweight wireless voice-command headsets per store, enabling its staff to talk, listen and help each other to instantly answer customer queries.