Industry Voice: Legacy technology like a 'lead weight around the necks of pension providers'
Smart
When was the last time you received a bank statement in the post? Or visited a branch to pay a bill? In which year did you most recently queue up at a supermarket checkout with a cheque book and pen in hand?
Technology has helped finance evolve in many ways, yet the pensions industry has struggled to keep up.
Many technology systems - whether at insurance companies or pension providers, or in-house at large pension schemes - were built at a time when large operational teams were expected to use and complement them.