KXLY
April 16, 2021 10:05 AM
Spencer Tierney
Posted:
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If you get wrongly charged a fee or fraud hits your account, you may feel frustrated and impatient with your bank. If you’re not being heard or treated fairly, it might be time to file a complaint. And be assured your actions can help more than just you.
“If multiple people complain about the same issue, hopefully you get a systemic solution,” says Christina Tetreault, manager of financial policy at Consumer Reports, a nonprofit dedicated to consumer advocacy and research.
“Complaints can lead to enforcement actions” against a bank and “point the way for advocates like me… [to] understand what consumer issues are out there,” Tetreault says.