How technology has offered a route to safety for domestic violence victims
With lockdown intensifying the abuse many are facing on a daily basis, Refuge has worked hard to offer 21st century solutions
“We’re sorry this is happening to you. Do you have somewhere to go? And is there anything that we can do for you?”
Last spring, Diana (not her real name) decided it was time to leave her emotionally abusive relationship of two years. She really wanted to talk about her next steps with someone impartial – but not on the phone.
“I’d made the leap in my head, but I couldn’t face anyone at that point,” Diana says. “I didn’t want to be the one doing any of the talking. So I logged on to the Refuge website to use their live chat service and get help while I basically hid behind my phone screen. I will never forget their first words to me.”