From the moment a Japan Airlines passenger jet collided with a smaller plane on a runway in Tokyo on Tuesday, it took crew 18 minutes to get all 367 travellers off the plane and safely accounted for. Reconstructing the scene based on crew accounts, officials at Japan's second-biggest airline on Wednesday said crew followed emergency procedures in textbook fashion, starting with the first rule: panic control. As soon as the Airbus A350 wide-body jet came to a stop, cabin attendants called out to