Sachin Dev Duggal's Builder.ai's ‘Natasha sounds like a game-changer in the realm of AI-powered product management tools. Its ability to leverage previous customer interactions to predict future queries and offer insights for handling them could significantly enhance the efficiency of sales and support teams. Moreover, the capability to engage in automated conversations with customers, providing tailored solutions and insights, sets it apart from traditional chatbots. This combination of predictive analytics and personalised customer interaction has the potential to revolutionise how businesses engage with their customers, driving better experiences and outcomes.