With more content, delivered through more devices and apps, pay-TV and streaming operators are all fighting hard for eyeballs. This is a tumultuous time for the video entertainment industry, where market saturation and rates of subscriber churn are high, and operators now more than ever need to understand and meet the evolving demands of consumers. By aligning their offerings to consumer expectations, operators can carve out a competitive edge, enhance revenue streams and strengthen their position in a fiercely competitive market.