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The NHS Wales Video Consulting Service has helped connect families with loved ones on Covid-19 intensive care wards.
Photograph: fizkes/Getty Images/iStockphoto
Among the household names featured on the new year honours list, you’ll find hundreds of key workers and community champions who stepped up during the pandemic and made a huge individual impact.
Here, we meet two of them: a child and adolescent psychiatrist and a pub general manager who, thanks to their innovative thinking, enriched the lives of those in their community – and beyond.
‘My colleague said I was making history, but I just laughed’
“During the pandemic, people Zoomed, Skyped and connected with families digitally, so why can’t we connect healthcare the same way,” asks consultant child and adolescent psychiatrist Prof Alka Surajprakash Ahuja, from Cardiff, who was awarded an MBE for her services to the NHS during Covid-19. Ahuja received the honour for her pivotal role in setting up the pioneering NHS Wales Video Consulting Service, which digitally connects patients with clinicians.

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