Justin told this paper about the backlash he and his staff have faced, including having to say no to people for the first time in his 28 years as funeral director, due to restrictions.
When the restrictions first came in spring last year they had to make significant changes to funeral arrangements at very short notice.
Justin said: "I can understand it, they've been promised something two weeks before and then it's changed. It was very much viewed that it was our doing not the doing of the government - that was was difficult."
Funeral directors are liable to be fined if people break the COVID rules at their funerals, a funeral director was fined £10,000 in Welwyn Garden City last month when more than 100 people showed up to a funeral.