Company recognized in two categories by The 19th Annual American Business Awards®
Help Lightning, a provider of remote visual assistance software that enables a company’s experts to accelerate the transformation of their service and support operations, today announced the company’s Remote Assistance Software has been named the winner of two Gold Stevie® Awards in the categories of Mobile Operations Management Solution and Manufacturing Solution in The 19th Annual American Business Awards®.
Help Lightning’s remote visual assistance software is easy to use, quick to deploy and works with existing mobile devices (iOS, Android), web-browsers, and smart glasses. The software’s augmented reality features, including the merging of two video streams and use of 3D annotation, improves real-time communications and solves difficult problems, virtually, from anywhere in the world. 50,000 users in over 90 countries have adopted Help Lightning’s remote assistance software to improve first-time fix rates and increase customer satisfaction, among others.