Paul Quintel, security specialist and operations security program manager for Aviation and Missile Command, awoke one morning three years ago and couldnât hear several ranges of sound. âIt sounded like someone turned the stereo off in my ears, I couldnât hear bass at all, sounded like AM radio,â he said.
He hoped it was only temporary and would return. When that didnât happen, the 20-year Marine Corps veteran called his Veterans Affairs office to make an appointment.
âIâve always has good experiences with the VA,â he said.
When he called around midmorning, the office staff explained that they werenât taking appointments, theyâre only seeing walk-in patients.