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Alorica Inc., a technology services company, was the victim of an apparent phishing attack in October 2017. After gaining access to Alorica's email system, hackers created rules to prevent Alorica from seeing their communications and then emailed Alorica's clients, asking them to send funds due to Alorica to fraudulent bank accounts. One of those clients, Express Scripts, responded to the hackers' emails and wired more than $4.8 million to the hackers' bank account.
According to Alorica's complaint against its insurer, Express Scripts sent a letter to Alorica in September 2018, demanding that Alorica forgive or waive its $4.8 million debt on the ground that the breach of Alorica's computer system caused Express Scripts to issue the payment to the fraudulent account. Express Scripts further stated that it "will not be making additional payments for the amounts previously paid that have not been recovered."

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