On the first day of the IATA Airline Industry Retailing Symposium in Bangkok, Thailand, Steven Howard of TravelNewsAsia.com sat down with Yanik Hoyles, IATA's Director of Industry Distribution Programmes, to ask him about NDC (New Distribution Capability). Yanik tells us how the certification levels within NDC, such as Level 4 and @scale, differ from one another, why they are important, what needs to be done to go from one level to another, and so very much more.