Service manager Derek Crowe said the demands and expectations placed on workers by the public was “unsustainable”.
His report highlighted growing pressures on road maintenance crews and he called for patience while up to a dozen teams work around the clock to patch up Kingdom highways.
He told a committee meeting last week: “It’s been a very challenging year and during the pandemic we’ve seen a significant upswing in customer demand on the service: contacts, queries, complaints, social media requests, that have been unsustainable.
“We’re needing a light touch because of the huge demand on service colleagues. We need to get rid of this keyboard warrior mentality we have at the moment.