Ill give you critical tips you need to know in the massi memo, because information is power. And the property man has got you covered. [ woman vocalizing ] thanks for joining us. Im bob massi. You know, technology has changed the way we do just about everything, from how we communicate to how we shop. It also has changed the landscape for anyone looking to sell property. In the olden days, what used to make one realestate agent stand out over the other is his actual advertising budget. How much money did he have to spend on newspaper and actual print ads . Technology has made those things 100 obsolete and totally worthless. People who are living on the cutting edge, people who want to sell the most homes, theyre taking advantage of new marketing techniques and new Video Production equipment. Suddenly, posting a few pictures online its just not enough. If your competition is using this technology and you are not, youre just simply not gonna get the listing. Youre not gonna get the business. Some of these technologies you can employ yourself. You can take pictures on the ground. You can take video on the ground. You can take stabilized video. You can do 360 video. And then theres the real gamechanger. What a drone enables you to do like no technology before is show a property in context in the neighborhood. We can go from up to down. We can go from side to side. We can show you inside to outside. We can fly through a pergola. Or we can fly over the top of a dock. But flying drones is something that most realtors are not allowed to do without permission from the government. The faa has a regulation called faa part 107. And you actually have to be certified to fly a drone for commercial purposes. To have anybody just off the street going out and buying something and thinking theyre gonna make money taking video, even if they do have the experience, right now is illegal. Adding mode. Its now live. Its recording. Rotors are armed. Before the faa changed their rules, you had to have something called a 333 exemption. This was a special permit that actually allowed you to fly drones. Take off. Douglas trudeau of tucson, was the first realtor in the entire country granted an exemption. When i first got this, bob, i could not answer my phone. If i saw a longdistance phone call, i wouldnt answer it because it wasnt somebody wanting to buy or sell a house. They wanted to know how did i get my permission from the faa to fly drones. This is the exemption that the faa sent me. And this explains that. Granted exemption. I cannot fly within five miles in an of an airport. But flying drones is something most realtors arent equipped to do. So thats where Companies Like aerobo come in. Aerobo is a faacertified company. They design, build, and fly drones for all types of clients, including realtors. Our entire company is built around safely and professionally operating drones for realtors and other aerialvideo needs. We file all the paperwork ahead of time. We make sure that where were flying is gonna be safe. And there are a lot of rules and regulations well get to in a minute. But, first, back to the toys. In addition to drones, aerobo deploys many tools that most realtors could utilize themselves. Some of the other toys that we have to play with are really affordable stabilized cameras. This is called an osmo. And this is a gimballed camera. And so its gonna look like a really professional video. And you can get that for just a couple hundred bucks. Thats amazing. Why dont you try it out . So youve got zero shake. Its fully stabilized. So its gonna look like it was really professionally done. And what a gimbal really does is it takes that shake out. You can twist your wrist. If you twist your wrist, cameras staying level. This would be a fantastic tool to help a prospective buyer whos looking at the property on on the internet to feel the home. Here we are on our walking tour through the home. And were showing beautiful, stabilized images that help us show a prospective buyer what they would see. Now, we have a couple other tools that we can use for that, as well. And weve got a camera thats gonna shoot full 360 spherical images. So this has a lens on the back and a lens on the front. Giving the user the ability to move the view this way, move the view up, move the view down. Buyers want it. And sellers love to have it on their homes because it obviously enhances the desirability. And all you need is your cellphone to trigger this. And this costs a couple hundred bucks. I think this is 300 or 400. For those willing to spend a bit more, you can really take things to the next level. Matterport is an Immersive Media Technology company that makes special cameras which allow users to explore threedimensional spaces. The cameras, which cost about 4,500 and are controlled by an ipad, take threedimensional scans of any room. The scans are converted into 3d models from which you can explore the entire property and fly through each room as if you were there. Buyers are increasingly looking more for this technology so that if theyre sitting at behind their desk in another state, theyre able to witness and feel as much as of that property as they can without being there. But if seeing the home from sitting behind your desk still doesnt feel like youre there, never fear. You can use Virtual Reality goggles to see the inside of the home in an immersive way. So youre gonna have wow value and usefulness. Want to stage the home for the tastes of a specific buyer . You can use the 3d models to change pretty much anything you want floors, paint colors, and even furniture. When we come back, ill explain the rapidlychanging drone rules. Plus, a couple wrote to me after getting their foreclosure overturned in court. Now the bank is saying they owe tens of thousands of dollars in fees. [ woman vocalizing ] i count on my dell Small Business advisor for tech advice. With one phone call, i get products that suit my needs and i get back to business. Welcome back. Im bob massi, the property man. Realestate agents are letting buyers see properties in a whole new way these days as the use of drone photography has exploded. Pictures and video from the ground you know, everybodys seen that for years. So drones are a great way to get a different perspective of properties, uh, to really something different. What a drone enables you to do is show the surrounding area in a way that you could never really do before, even with a ladder. So all i do is just go straight up. And see on the screen. Oh, yes. How dramatic that looks. So how has drones changed your your life as a realtor and the whole industry . Oh, gee. The last year of my life has changed dramatically. I started out wanting to market homes that i that i normally sold in the 200,000, 300,000 range. Mmhmm. Now im in the 500,000 to 1. 6 million. Because of the use of drones . Because of this. This is really not an expense. This is really an investment in your business. Realtor Aaron Oconnor is working with aerialphotography company aerobo to showcase two unique properties. In the two homes that we saw today, a great portion of their value is the lot that they sit on. And both of them were on gorgeous golf courses. One of them has the country club behind it and a desert wash. Were showing the listing and the context of the listing. Were trying to get some just really beautiful shots of different scenarios, panning movements and rises, reveals. Previously, what you could see was really the facade of a house, different flat angles. Now, what weve enabled you to do with a drone is show the property threedimensionally. Well take off. Well start doing movements around the home or what have you. Itd take a lot of ground communication between the camera operator and the pilot. You can put er down. Well actually go through what we think we want to get, how were gonna go about doing that. More than 2 Million People bought drones this year. Thats estimated to grow to 7 million by 2020. One of the hardest things with this, bob, is whats called directional acclimation. So, if i wanted to go to our left, because its facing us, i have to make it go right. And thats where a lot of people run into problems. Whats the cost of a drone like this . About 1,200. But, just because you can walk into a store and buy one doesnt mean that you can use it to shoot realestate video. If you want to fly a drone for commercial purposes, you have to comply with all federal regulations. You have to have your part 107 certificate. You also have to comply with every tenet of it. Before the faa created a drone rule, you actually had to have an exemption called a 333 exemption. That exemption was very tough to get. How long did it take you to get that exemption . 177 days. You were counting . Yes. Although the rules are changing fast, they are strict. The law surrounding drones is evolving at a rapid pace right now in america. You cant fly above 400 feet. You cant fly over sensitive locations, like federal buildings, hospitals, or schools. You cant fly in lockeddown airspace. You cant fly near airports. You need to actually know the airspace that youre going to be flying in. You should have insurance. Finally, be courteous about where, when, and how you fly a drone. I have a letter that ill give to the neighbors. I let them know, look, im flying my drone, uh, for your neighbors who want me to market their house. Do you have any concerns . Nobody has complained about it. And listen up, guys. With aircraft nearmisses and drones crashing nearly every day, the government isnt messing around with this stuff. Recently, the faa passed a 2 million fine on someone who was illegally flying drones. Youre liable for any damage that you cause. You can be find exorbitant amounts of money that make it not worth it. So leave the flying to the pros. But just know that when your listing needs that extra boost, it might be time to take to the skies. Up next, ill meet a couple who successfully fought to get their foreclosure overturned. But now, the mortgage servicer is burying them in thousands of dollars worth of unknown fees and threatening to foreclose yet again. [ woman vocalizing ] Liberty Mutual stood with me when this guy got a flat tire in the middle of the night. Hold on dad. Liberty did what . Yeah, Liberty Mutual 24hour roadside assistance helped him to fix his flat so he could get home safely. My dad says our insurance doesnt have that. Dont worry i know what a lug wrench is, dad. Is this a lug wrench . Maybe . You can leave worry behind when liberty stands with you™. Liberty stands with you™. Liberty mutual insurance. So we need tablets installed. With the menu app ready to roll. In 12 weeks. Yeah. The world of fast food is being changed by faster networks. Data, applications, customer experience. Which is why comcast business delivers Consistent Network Performance and speed across all your locations. Fast connections everywhere. Thats how you outmaneuver. I received an email from a couple named kent and lisa who had been struggling to save their home ever since the recession. They bought their home in 2003. And when the financial crisis hit in 2008, lisas company went under and she lost her job. In 2009, the contacted their bank looking for a loan modification. At the time, the servicer was indymac, and they said that theyd be able to help us. It would be available within two weeks. Two weeks end up being a month. A month, two months i called probably once a week for the first six months. They were still current on the mortgage but knew that they wouldnt be able to keep it up much longer. Then i got a letter september 23, 2009. The bank said, as weve heard so many times, stop paying and well work with you. They said, the only ones were working on are those that defaulted. How did that make you feel . I was upset, cause i have great credit, and i go, we need help now. Why would i want to default . Eventually, they couldnt keep up anymore. And they fell behind on their payments. I was unemployed at the time. Okay. I was trying to work side jobs, but just not making enough. And so, then it was like that perfect storm where we just couldnt make the payments anymore. And so, thats when we defaulted. We didnt mean to default, but thats when we got the letter from indymac that you have four options. Either sign over the mortgage. A deed in lieu of foreclosure. Yes. One of them said, loan modification, and i said, yes. I want a loan modification. And so, they said, get everything in. What is it they wanted you to send to them . The application, our finances, our monthly. Income. Income. For months, the bank asked them to resend information or send more information. And then i get this letter saying, youve been denied cause your husbands yeartodates not on there. I called indymac again, let them know we did submit everything in. Its all there. I even circled it. The lady said, yes, everythings in. Let me resubmit the paperwork again. Eventually, they got word back that it didnt matter. The bank was moving forward with foreclosure. They waited until, you know, new years eve. They were saying that our my yeartodate was not on the first page and that they were gonna foreclose. But they waited till the 31st. The 11th hour. And knowing most people couldnt respond anyway. Yeah. They were even offered some cash on the spot to vacate. Kent and lisa said, no way the young man sat down on the table right here and said, were gonna give you money. And i said, no. I am not leaving. We had everything in. Theres something not right here. After the foreclosure, then you did your research. I met with fannie mae, and i showed them what i turned in. I had everything turned in. Do you think you would have approved us . And he said, yes. They were able to convince fannie mae to rescind the foreclosure because they should have qualified for the loan modification. We got the pretrial fannie mae. The pretrial fannie mae was supposed to be set up to help us to get started if we met the criteria get started for what . To get a hamp program. Okay. They had to go to court to get the deed transferred back and get their home back in their name. Fighting this drained every penny they had. They had garage sales to raise money, even moved in with a friend and rented out their house. We sold our cars. We sold everything just to survive, to pay our Attorney Fees as well as the mortgage. To recoup some of their cost, well, they sued for wrongful foreclosure. But they lost. They got their home back. And they thought they were back on track until they started getting their mortgage statements. We were so excited until we opened up the statement. They get a delinquency statement with other charges, more than 1,400 per month, listed as unpaid. Total amount owed, more than 54,000. And they dont really understand where that number comes from. You gave me a document from the servicer of the loan, ocwen. And that document states, you are late on your mortgage payments. Your account first became delinquent in february 2015. Failure to bring your loan current may result in fees or foreclosures and the loss of your home. Do you have any idea the amount that theyre talking about here, what it represents . No, i do not. And, suddenly, they started getting letters in the mail every month from the law firm that represented the bank. We have a whole stack here. Theyre very consistent. She gets one, i get one every month, and its been for, what, two or three years now . Two years. Its very upsetting, because they basically are threatening to foreclose every month. But yet you are current on your mortgage payment . Yes. Next month, new letter, new foreclosure date. This letter is being sent to you as a courtesy to inform you that the foreclosure sale date that was scheduled for the property, da, da, da. And its every month. They just move it up one month. So what do i think happened here is what when they sued for wrongful foreclosure and lost, the bank was able to tack their attorneys fees on to the back of the loan. Ive been outside, working in my garage, and ive had people driving up. They stop and look at me, like, with a puzzled look. And theyre like, your house is in foreclosure. And im like, were staying here. This is our home. Okay . Its every month. Did you know at the time that you got your home back that there was any issue of you paying attorneys fees to anybody at all . No. We didnt understand that. Theres nothing on our mortgage, until we got our home back in april, all of a sudden, theres the Attorney Fees on our mortgage. The 1,400 and change that you showed me, the Bank Statement youve been paying that every month. Yes. Yes. And take charge america is there to oversee that. Take charge america is a nonprofit credit and Counseling Agency that works with people in situations like this. Theyre an Advocacy Program for the consumer. Do they give you an accounting as the payments are being made . Yes, we get a statement from ocwen every month to let us know that they did receive the payment. What were gonna try to do is to see, number one, if we can get an understanding of the statement that came from your servicer and the statement that came from the law firm and try to get an understanding of what that really represents. I gave you a couple things i need you to do for me. Okay. Its a simple phone call. Avoidance does not solve the problem. Avoidance complicates the problem. We want you to ask them specifically, what does this number represent as it relates to my mortgage payment . cause im making my mortgage payment. And see what answer they give you. Okay. And then i know you have a present lawyer. I will talk with her and see if she could call this law firm to find out what this really means. What is it that youre in default in . Finally, for those people that are viewing, there are Many Americans still that are going through problems in this country. What is your message to them . Not to give up. You know, stay in the battle. Im going to check around and see if theres anything we could do to help them out so they could finally move on with their lives. Were gonna keep following their story and update you in a future episode. [ woman vocalizing ] can i kick it . Yes you can can i kick it . Yes you can can i kick it . Yes you can well im gone thithis is the new new york. E . Think again. We are building new airports all across the state. New roads and bridges. New mass transit. New business friendly environment. New lower taxes. And new University Partnerships to grow the businesses of tomorrow today. Learn more at esd. Ny. Gov time now for the massi memo. We met kent and lisa. You must bring this amount to bring your loan current. They are getting notices every month saying they owe tens of thousands in unknown charges and letters saying the home is going to be foreclosed once again. Now im working with their attorney to get these fees removed and sort it all out. But theres a good lesson here for everyone. Stay on top of anything and everything you get from your bank. Make sure all of your payments are being applied to the right thing. And question any charge if you dont know what it is. Foreclosures are expensive. And fighting them has costs. But you need to make sure you understand every penny that youre told you owe and why do you owe it. Now, there is some good news when it comes to mortgages. Back in april 2016, fha decided to make it a little easier and not as strict on lenders. But thats controversial. And heres what i mean. As weve read over the years, many lenders got in trouble for bad loans. And theyve been paranoid, very paranoid, about giving money to anyone. And any little mistake that was made by a lender, fha would penalize them severely. So what theyve done is, if the mistake that was made by a lender in no way would effect somebody qualifying for a loan, life is good for the lender. But what we think is gonna happen is the lender will not work under a fear of penalties any longer from the fha. And thats important. Whats important to understand is, when you decide to buy a home, go to a mortgage broker. Have them explain all the new programs that are out there and also some of the changes in the fha insurance. Thats important for you to know as a homeowner. Thats all the time we have for today. Be sure to send me your property stories, questions, or pictures of your property bloopers. Send them to propertyman foxnews. Com, and dont forget to check us out on facebook and twitter. Theres also plenty more information and videos on our website, foxnews. Com propertyman. [ woman vocalizing ] shes a jetsetter in the golden age of travel. Pan am flight attendants were iconic. Did she fit the bill . I think shecreatedthe bill. Bringing back these from around the globe. Indonesian, african, chinese they came from everywhere. I thought she was a smuggler, which made it even more exciting. What . are they just silly trinkets. Is there a big market for beads . Theres a big market for beads. This is the real deal . This is the real deal. Or historical treasures worth a mint . Thedalai lama . Yes. [ gavel bangs ] bidder 561 is for 11,000. [ door creaks ] [ wind howls ] [ thunder rumbles ]