Posted
18 January 2021 update:
The airport expects to introduce facial recognition technology at 50 self-service kiosks, 20 check-in counters and 56 units of eGates at security checkpoints and boarding gates.
SEPANG – Physical travel documents such as airline tickets and boarding passes may soon be a thing of the past for passengers at KL International Airport (IATA Code: KUL) with the first phase roll-out of the Single Token Journey initiative. The initiative utilises facial recognition technology to provide passengers with one single-token biometric identification authentication that will take them through the entire airport journey without having to show their boarding passes at all touchpoints from check-in right until the boarding gates. The authentication process is expected to take about five seconds for each passenger at every touchpoint thus shortening the airport journey considerably. The first phase of the technology roll out is expected to complete in the first half of 2021 where 50 self-check-in kiosks, 20 check-in counters and 56 eGates at security checkpoints and boarding gates at both KUL Terminal 1 and Terminal 2 will be equipped with facial recognition technology.