Enhancing Technology to meet Customer Demands
Dustin Stark, Director-IT, Choctaw Nation of Oklahoma
Dustin Stark, Director-IT, Choctaw Nation of Oklahoma, Since 2004, Dustin has worked for the IT department of the third largest federally-recognized Indian tribe in the United States, the Choctaw Nation of... More >>
Needs and Technologies go hand-in-hand, and they have always been as a great push in providing organizations a devil’s haven to asses, innovate and execute. Could you please enlighten us with the way you see it:
For any technology organization, keeping an eye on current industry and consumer trends is almost as important as tracking your “customer” needs. While that might sound strange, technology trends drive business and consumer technical adoption and directly affects a technology customer’s expectations of what is required for them to be most effective. On more than one occasion, early investment in things like collaboration products and security tools have empowered technology teams at the Choctaw Nation of Oklahoma to provide immediate solutions to address challenges raised by our customers. Without those investments, the usual scenario of technology lagging behind in ability to meet customer needs would have occurred with the typical fallout – slower time to market, opportunity loss to capitalize on the new technology as a differentiator and a missed opportunity to improve the organization’s trust in technology capabilities.