Embedding inclusiveness into digital transformation in Ukraine
7 min read
and Manal Fouani, Deputy Resident Representative, UNDP Ukraine
Last year, in just a few months, the COVID-19 crisis brought about years of change in the way governments, organizations and companies in all sectors and regions do business. Numerous lockdown restrictions triggered the shift of demand towards online public services, making them the new normal. According to a McKinsey Global Survey, many companies catapulted the digital transformation of their external and internal operations by three to four years in 2020. During the same period, the share of digital or digitally-enabled products in their portfolios accelerated by an amazing seven years. In Ukraine, UNDP also managed to shift most of its operations to online programming and management in just six days when the pandemic hit.