Digging. They have a hidden legion of low paid workers who watch what we may or may not wish to. Live in. And then a is a global hub of digital cleaning the thousands of content review is employed here are themselves out of sight for the billions of people who use social media their identities and places of work are kept strictly confidential. I got warned if the Company Finds out im talking to you i will be in trouble the kind his threatening to put off the entire business from asked if. We stand for correcting every person. For a global community. For giving everyone in the world the power to share anything they want with something i did and there are now 3000000000 people around the world connected via social media but who decides what this will just committed to see. Didnt. Do. Any could be anonymous because we have a bunch of saying. Here and i doubt there would be clear whom they are working with. The reason way speak to you because they were should know that we are here we are doing our best to make this platform safe for all of them. To do. Nothing more if. We didnt look for recognition. Here just think of these men. My main goal is to make the platform healthiest possible. So. One needs to guard it. Just like the real world. Im passionate about my job i like what i want. To go as a content moderator youre like security you protect users thats my job and i was upset about. Being fed up but youre not allowed to disclose anything no one is supposed to know about this kind of work. Up another wise they might get curious. I dont think. Ive been a content moderator for 6 years that ive seen a lot of videos and pictures. My pictures now. And i do you see the pictures on our monitor. You then go through them and delete those that violate the guidelines. And. They got them in there because nothing i view 25000 images a day by the one im going to buy it doesnt have. To go oh my goodness well but i figured i could be in the guinness book of records. Being the. Main task of a content moderator is to clean away the dirt anything thats our goal. Thats our biggest responsibility to make sure nothing suspicious is uploaded and to be that in i mean to make sure and thats a. Blog online you know. Our task is to monitor and moderate the user based content i help people i stop the spreading of Child Exploitation i have to identify terrorism has to stop the Cyber Bullying algorithms cant do what we do. I started it google in 2004. It has been a privilege to be part of building the infrastructure of the world right now living and. To be a part of something that so clearly is powerful with the potential to really change lives for the good thats an amazing thing in a privilege to be a part of. You start with the question whats the vision for what should be on your platform what isnt. What dont she want in your community and there are choices in that right like there is a choice to say im going to not let anything go out before i review it thats a choice or im going to permit most things and only review the things that are complained about thats also a choice. When your value is around allowing more expression. Allowing the sort of democratized platform to really live and i think you go with the more. Liberal policies. Do you solemnly swear the testimony youre about is the truth the whole truth and nothing but the truth so to you thank you very much nicole wong who is the associate general counsel in chief our cia officer for google ms wong there are spare went on the internet and they put a preteen. X. Force video. If you just work of the google site i mean it looks like the hard core one. We have multiple layers to review. These sites. Think. We have. Searched. Many more. And we have. These types of sites we do the best we can. I had. Heard about it. But. I remember. I wanted to. Most shocking thing that i saw when i was on the mother in bath is a kid sucking a inside a cubicle and. The kid was like really needed it was a. Girl around 6 years of age and he was sucking it and another picture taken was the child was actually on the bed and he and she has a shut in here which is. Really i dont know and forgivable for me to see so i will went straight to my team leader in told him that i cant do this i really cant do this i cant look at the child but then he told me that i should do it because this is my job and i signed the contract for it. When you open the floodgates and you ask the entire world to broadcast yourself upload your life share everything that you can think of to share people respond people with all sorts of motivations and interests and desires respond. When facebook or google claim that they dont have any employees in manila they can legitimately do that by using the labor of a 3rd party outsourcing firm its true that the paychecks dont come from google or facebook they come from an outsourcing firm based in the philippines. Commercial content moderators labor in the shadows of social media platforms out of sight and out of mind actually unknown to the millions of users of the platforms whove never given it much of a thought who does the cleanup work on their platforms. But dont tell the moderators are like snipers. A faggot newbie to our targets are users who break the rules application or a. Good. Oh i did. I. Asked how. The world will. Work years ago i told her. It was the will of the world yes. You are so hot frog in flop on and again and im proud that hes my son. That he supports us with everything we need and that i have no idea what he does as a moderator so all i know is what he told me that he works as a moderator in his office in atlanta with a fish out some of these. Are busy living in. The region and it hit him but ill get a sense of it my mom always told me that if i dont study well ill end up as a scavenger but what ill hold will seem big mcginley the sort all of us are at rock. Im going to do what they do is pick up garbage they rely on garbage mohsen as an aside i said that the long run. Its the only thing they know how to do i was afraid of ending up here walking up garbage it was one of the reasons why i made an effort to study well i didnt make it. Here. Dont bother you can make it and i mean some races filipinos are very low. Working as a content moderator gives us the means to survive but not bad up to bait me. Nor did. Great to delete delete think nor. Delete delete delete. January 2016 i painted a piece of donald trump with a small penis called make America Great again. And it went viral and millions of people shared it over across many social platforms and a few days later he mentioned his penis size on a debate. And i remember my friend. She called me and she was like you just make donald trump talk about his penis size on a debate. And they referred to my yeah its a very small Something Else was i guarantee you theres no problem i guarantee i. Im personally on my Facebook Page and within 3 days i had Something Like 50000000 shares in. So many social platforms and it just went crazy and i had no idea it would go that that far. This is donald trump. He is. Not a Strong Enough lead there to handle thats why hes is sound how small hes not. Manly enough. To handle a huge. Cost as a precedent of america. Its really why its big reads donald trump personality so it must be delete that. You dont want. To learn as a content moderator you need to have principles sitting see you. If. You decide whether people should see a picture or not you know. So number so the number one serious error is approving nude photos no force. Breasts or male genitals are totally unacceptable what about our. My Facebook Page are shut down and everything i had every account i had was shut down and so all i had is my social accounts and i cant tell anyone whats going on or whats happening Facebook Says fine art is ok sure you could consider porn but when it comes to op its a representation of that its not actually real its in a photograph its not someone who hasnt consented its just a fictional piece again its not violent its not sexual its just a naked human body with trumps face on it. Just dont understand why people think someone naked is disgusting. And you know when overused i wasnt used to seeing these kinds of images. At the beginning we needed training. Sexual terms so that we could understand everything words like. To see him be. Mr collins stretches general counsel for facebook mr shawn and in general counsel for twitter mr richard saw gado there director of Law Enforcement and Information Security and google millions of americans use your technology to share the 1st step of a grandchild to talk about good and bad things in our lives and i would like to say to all of you even rich to america but the bottom line. Is these technologies also can be used to undermine our democracy and put our nation at risk do you all agree a span for business of the American Public perceives you is being able to have your platforms hijacked by terrorists to radicalize americans saul bad for business right. Its beyond bad for business senator there is no place for terrorism on facebook he would agree with that and i agree with the proposition. Id like to ask some questions and it would seem to me that theres a pretty big distinction between potentially she hoddy accounts and the whole range of the theological interpretation of people who dont quite believe in violence in name of religion and people who do the intricacies of shihad a theology is not somebody an engineer is exactly trained to do you know who youre content experts by domain how do you do how do you hire for that so we have thousands of people who who as part of their job on a regular basis are are attempting to keep terrorism off of facebook we have 150. 00 people who do nothing else how many people do you have in this. And in a twitter when we harness the power both. Technology algorithms Machine Learning to help us and also a large team of people we call this our trust and safety team in our User Services team its hundreds of people what about you internally will have thousands of people working on them we also get a good deal of leads on content that come from outside the company so in view of that mr think 150 people is enough people. Senator to be clear we have about 10000 people who are working on safety and security generally and more committing to investing more in doubling that number by the end of 2018 through. Theres a list of 37 terrorist organizations we have to ban not missed comes from Homeland Security in the u. S. You have to memorize everything about the terrorist groups memorize that flags in their eyes that saying and you moderated to. It he. Didnt. Ignore. Nearly. The. Ive seen hundreds of beheadings. In complete carry for content moderation. Not even pictures even their videos. At the minute video of the arc of beheading. They behead there is doing. A speech before he he cuts the head of the victims sometimes theyre lucky its just a very sharp he thats being used to them but the worst scenario would be the little knife similar to a kitchen knife which is not that sharp sometimes that it with us for one minute before that night is. For the someone leaves the shore a terribly. Because from if you will see the swan. And there we must but. Its not that i mean its going there and she because if they go if they used a lot of very sharp or been its really thinking not that much blood for use when they used a kitchen knife its really challenging. I was i was i. I i. I. Whenever we see a photo or a video on social media we archive it immediately because we know later it might be taken down and very important for us to to document this for us because we might not have this photo again. Pretty much everyone in syria has cell phone no and pretty much everyone is an activist there would document every airstrike the aftermath of the airstrikes victims destruction where there are dishes by done by the coalition by russia the Syrian Regime they were collect all these videos and they would upload them on their own account. After we have collected the data and we try to deal like it it will try to find out the exact place and we publish it online we help paint a picture of the war in syria. So this is this fall and the air strike was in the school area so the neighborhoods around it. Without our work the armys would have or the governments would have a straight pass without anybody challenging them there would be i think more civilians getting killed there would be a lesson. We would not be able to know whats going on. These videos are needed these videos are part of the war they provide information they provide evidence for the future. But the problem is these videos are quite often classified as isis pheidias its been seen that this is very graphic so they get deleted. Now the censorship thats taken place on you tube its affecting a lot of organisations with a lot of videos of what syrian air strikes and destruction. They have their accounts of spending. Our life is different from here we have war thats very important reason why the content is different the war of airstrikes and kill him that what we would focus on thats what we were going to report about we would hate for about football activities or lets go to this place for brunch. You know unfortunately not. A decision about what constitutes terrorist content is a a really context based decision and it may show up on one platform as a true threat and it may show up on another platform as news or as a satire or criticism commenting on a piece of content and so. I think that so much is taken about the context around a piece of content its hard to know whether something should be removed or not. There are always hard questions when Saddam Hussein was executed and someone had snuck a camera and uploaded the execution on to you tube and so there were actually 2 videos that were uploaded the day after his execution and one was of him being hanged hung and the other was. Of of his body after so both of those were extreme violence and very graphic and we had to make a decision about whether we would keep them up or take them down so we made a decision to keep the video of the hanging up because we felt like for historical purposes it was an important video. The execution of a former dictator. But the imagery of his body. We decided it was gratuitous that there wasnt a historical need to see that and so we took it down. I have no idea whether we actually have made the right decision and history will tell us but. But thats the call that youre youre asked to me for every one of these videos you know you think about that Global Workforce and they may be reviewing content coming from a country they have never been to you know historical grounding in what theyre seen its really really hard for some of these difficult pieces of content. Our to lead to cant control every decision we make they only sample 3 percent of the moderators reports to make up the school caught for that moderator thats how the quality review works. This is an iconic photo probably from the vietnam war at the bottom 5 vietnam war. And i thought on that i think this child became an icon in vietnam. Better but based on our guidelines. Were genitals and minors are involved the leader did it. But the basic this one is straightforward. B. C. Ality but he did the math and i chose an old man having sex with a bird and i think that he would anything related to sexual intercourse should be deleted but in very gory should be so ill delete this one of the. 3 seeing hearing a man leaning in then. And then saw here. This would be the basis of this this was on the day this would be the basis and this would be the cup. He says he lays this way a flurry cheri. So we see this when. It was. Only said this is an accident involving a child during it was by. If you work for the press you cant publish pictures like this. You can publish it in a censored way but it cant be as clear as this and that. The individual should not be identifiable you know. So i cannot approve this photo. To be absolutely delete it. Its weird to be here physically and been well emotionally and mentally. Completely there are in syria. Just watching the war from a distance. I have this guilt feeling of being the survivor. They deserve a tool post these photos on my facebook wall and then facebook took it down of the 3 days there was no explanation. I tried to like in every possible way to be in touch but it was impossible and then to be able to show those photos i decided to work of it and be of the skin of the photo where they take the victim out of the picture so you can actually show this for those without using this excuse that its not proper to show. Sometimes i tried to think about that who decides what is the policy of facebook. And i would love to meet this before and i would love to thought like know who they are because by logic they are their bag around who they are it affects how they think. That tried to than out of a normal situation. It was caused by the whole International Game so giving them a very low voice is the name. Of the thing. We should keep disturbing the word. I know it in a good. Mood. And. The companies have more and more power to decide what can stay up and what must be taken down. They take advantage of our desire for ease our resistance to effort our resistance to challenge and i think over time. If were not already there it will interfere with our our ability to have Critical Thinking it interferes potentially with our ability to be challenge to the extent that were limiting expression were also limiting challenge or limiting effort. People shouldnt be surprised if in the future theres less Information Available to them less edgy less provocative Information Available online. And i think that we will be a poorer society will be poorer societies for. Me. In. The room. What im seeing hearing you say Police Officer. And then on the left hand side of this ensuring is a person who has a gun. This is a Police Officer off to 15 years and i believe this is related to extrajudicial kidding me getting. We dont know if its really the police or theyre. Keeping them somebody even president whos getting these people. She did their day our president rather recruited territory doesnt like drugs and he doesnt like criminals either among. Just like our president is doing everything he can to keep the philippines safe im doing the same in my job. You know i go out with what about i protect people who use the application. Of the occasion. Of loss of 33000000 jews. 3000000 visits to millions of. Jewish. Gentleman in her. Village bunch of about what you know maybe. I would like to be given out of the field news the problem. My guns to me and say them next to nothing. So i mean nothing even though killing is wrong but i its better to see the Positive Side of our leader and. Instead of focusing on the ugly side. I focus on the good things. And i want to keep the negative things that it just. Was. More words that are really high. Its like love at 1st sight. My favorite is my heart. So i think the mohawk girls are hugely influential in the philippines. People from all over the world watch them on social media one side in addition to being popular they also support our president i think was. Was was. Was. Was i. Seen her pictures you see her pictures online theres actually pictures. Before ph was full of these things before she became political. During this time when a president still had to. Get a few to give interviews in egypt he gave an interview. And in that interview was done was fawning all over president expressing her support for the president and calling for a boycott. So i wrote a post on my facebook and i said that its fascinating that a meeting between a president and an avid supporter is. Ive had people tell me fooled by a bullet proof vest ive had people tell me that they would know my head off where people tell me that they would bury me alive ive been called theyve been called by us. Ive been called the press to. The danger when facebook is it. Is so much easier to fall into the trap of thinking sides because its so easy to publish just. People that can be very emotional and people can be easily carried away with snippets of information that makes you think that you understand and this is why for example me over or this is why. The danger is that you might lose democracy because were willing to give it up. Tom. You go. Buy a Senior Editor for their name straight title from one of them remember. Freeman most of them are going to have a lot of the most. To go. Through the im supposed to. Hold. How does a virus spread. Why do we panic and when well all miss him. Just 3 of the topics covered in a weekly radio show its called spectrum if you would like any information on the crown of virus or any other science topic you should really check out our podcast you can get it wherever you get your podcast you can also find us at dot com slash science. In a puzzle is held up by a long its not easy to go to another country you know nothing about the microphone i dont do this because we cant stay advantage when a i nag on. That. Closely global news that matters d. W. Made 4 months. Ago. This is the news why the from berlin a final farewell the funeral of george floyd is taking place in his hometown of Houston Texas and these are live pictures of the funeral ceremony is being held in front of 500 in why did mourners thousands of people filed past his coffin on monday to pay their final respects to george fords death in Police Custody a 1000000