The. If you know. If. They have a hidden legion of low paid workers who watch what we may or may not wish to. Duty. Then a is a global hub of digital cleaning the thousands of content reviewers employed here are themselves out of sight for the billions of people who use social media their identities and places of work are kept strictly confidential. I got warned if the Company Finds out im talking to you i will be in trouble the client is threatening to put off the entire business from us. So we stand for every person. For the global community. For giving everyone in the world the power to share anything they want with that. Did it there are now 3000000000 people around the world connected via social media but who decides what this world is permitted to see. Maybe. They need to be anonymous because we have a culture saying. Were not out there declared whom we are working with. The reason we speak to you because the world should know that we are here we are doing our best to make this platform safe for all of them. To do. More. They didnt. We didnt look for recognition. Here just think of these men. I mean goal is to make the platform healthy as possible. Someone who needs to guard it. To stay there in the world. All the while im passionate about my job i like what i was going on. As a content moderator youre like security you protect users thats my job and i was at that. And. Youre not allowed to disclose anything no one is supposed to know about this kind of work. Up an otherwise they might get curious about you using my dollar. I know. Ive been a content moderator for 6 years and i mean ive seen a lot of videos and pictures. My pictures now. And we see the pictures on our monitor. You then go through them and delete those that violate the guidelines. And. They got them going out because nothing i view 25000. 00 images a day i love and im going. To go oh my goodness what a good i could be in the guinness book of records. In the. Main task of a content moderator is to clean away the dirt anything thats our goal. Thats our biggest responsibility to make sure nothing suspicious is uploaded and to be that you know i mean to make sure and thats a. Log on and you know. Our task is to monitor and moderate the user based content i help people i stop the spreading of Child Exploitation i have to identify terrorism have to stop the Cyber Bullying algorithms cant do what we do. I started it google in 2004. It has been a privilege to be part of building the infrastructure of the world right now living and. To be a part of something that so clearly is powerful with the potential to really change lives for the good thats an amazing thing in a privilege to be a part of. You start with the question whats the vision for what should be on your platform what isnt appropriate what dont she want in your community and there are choices in that right like there is a choice to say im going to not let anything go out before i review it thats a choice or im going to permit most things and only review the things that are complained about thats also a choice. When your value is around allowing more expression. Allowing the sort of democratized platform to really live and i think you go with the more. Liberal policies. Do solemnly swear the testimony youre about as good as the truth the whole truth and nothing but the truth so to you thank you very much nicole wong who is the associate general counsel in chief our cia officer for google mrs wong our staff went on the internet and they put in preteen plus video. If you just work of the google sites i mean it looks like the hardcore porn. We have multiple layers to review. These sites are there and we. Think. The levels of review that we tried to take it out. We have. The biggest search we have the biggest Search Engine with many more pages. And we have quality engineers to look for in these types of sites we do the best we can. When. I had the 1st time i heard about it. And what. I remember. I wanted to create. I saw. The movie. The kid was like really needed it was a. Girl around 6 years of age and he was sucking it and another picture taken was the child was actually on the bed and he and she has a shut in here which is. Really i dont know and forgivable for me to see so i all went straight to my team leader and sold him that i cant do this i really cant do this i cant look at the child but then he told me that i should do it because this is my job and i signed the contract for it. When you open the floodgates and you ask the entire world to broadcast yourself upload your life share everything that you can think of to share people respond people with all sorts of motivations and interests and desires respond. When facebook or google claim that they dont have any employees in manila they can legitimately do that by using the labor of a 3rd party outsourcing firm its true that the paychecks dont come from google or facebook they come from an outsourcing firm based in the philippines. Commercial content moderators labor in the shadows of social media platforms out of sight and out of mind actually unknown to the millions of users of the platforms whove never given it much of a thought who does the cleanup work on their platforms. 120 moderators are like snipers. If i didnt eat our targets are users who break the rules application or. Did. Oh yeah. Like i. Said. That. The world wont. Work here oh her. The with the world oh yes. I know. Youre so hot frog in flop on and again and im proud that hes my son. That he supports us with everything we need that i have no idea what he does as a moderator so all i know is what he told me that he works as a moderator in his office in im willing to finish out some old b. S. Giving. The unit a little bit of time but ill tell the officer been my mom always told me that if i dont study well ill end up as a scavenger but what ill hold will see the big machine the sort it all about sarah. Im going to do what they do is pick up garbage they rely on garbage ocelots in the south pacific. In long island its the only thing they know how to do i was afraid of ending up here picking up garbage it was one of the reasons why i made an effort to study well i wasnt looking. But there you can you give and i mean our salary says filipinos the very person working as a content moderator gives us the means to survive but not bad up to date me. Nor. For it seems to delete delete the norm. Hits delete delete delete. January 2016 i painted a piece of donald trump with a small penis called make America Great again. And it went viral and millions of people shared it over across many social platforms and a few days later he mentioned his penis size on a debate. And i remember my friend. She called me like you just make a comment trying talk about his penis size on a debate. And he referred to my if theyre small Something Else 1st piece fault i guarantee you theres no problem i guarantee i. Im personally on my Facebook Page and within 3 days i had Something Like 50000000 shares in. So many social platforms and it just went crazy and i had no idea it would go. This is gone ill try a new order. Is. Not a Strong Enough leader to handle thats why hes. Small hes not. Manly enough to handle a huge. Ass as a president of america. Its really why if big reads personality soul must be deleted. You know what that was getting. As a contest moderator you need to have a principal sitting see you. If. You decide whether people should see a picture or not one of the. Saw number so the number one serious error is approving nude photos. Balls. Breasts or male genitals are totally unacceptable one of our. My Facebook Pages shut down and everything i had every account i had was shut down and so all i had is my social accounts and i cant tell anyone whats going on or whats happening. Facebook says fine art is ok sure you could consider porn but when it comes to ought its a representation of that its not actually real its in a photograph its not someone who hasnt consented its just a fictional piece again its not violent its not sexual its just a naked human body with trumps face on it just dont understand why people think someone named kid is disgusting. And you know we never used i wasnt used to seeing these kinds of images simply at the beginning we needed training. We were familiar with sexual terms so that we could understand everything words like pussy or tits. And be. Mr collins stretches general counsel for facebook mr shawn in general counsel for twitter mr Richard Salgado director for enforcement and Information Security and google billions of americans use your technology to share the 1st step of a grandchild to talk about good and bad things in our lives and i would like to say to all of you youve been rich to america but the bottom line. Is these technologies also can be used to undermine our democracy and put our nation at risk do you all are various bad for business if the American Public perceives you is being able to have your platforms hijacked by terrorists to radicalize americans its all bad for business right. Its beyond bad for business senator there is no place for terrorism on facebook we would agree with that and i agree with the proposition. Id like to ask the questions it would seem to me that theres a pretty big distinction between potentially she how do you account for the whole range of the theological interpretation of people who dont quite believe in violence and then religion and people who do the intricacies of shihad a theology is not somebody an engineer is exactly trained to do so who are your content experts by domain how do you do how do you hire for that so we have thousands of people who who as part of their job on a regular basis are attempting to keep terrorism off of facebook we have 150. 00 people who do nothing else how many people do you have in this. Jenna twitter well we harness the powerful. Technology algorithms Machine Learning to to help us and also a large team of people that we call this our trust and safety team or User Services team its hundreds of people what about you i internally will have thousands of people working on them we also get a good deal of leads on content that come from outside the company so in view of that mr. 150 people is enough people. Senator to be clear we have about 10000 people who are working on safety and security generally and were committing to investing more in doubling that number by the end of 2018 through. Theres a list of 37 terrorist organizations we have to ban that needs to comes from Homeland Security in the u. S. You have to memorize everything about a terrorist could memorize that flags in their eyes that saying and you moderated to. It he. Didnt. Ignore. The nitty. Gritty. The. Ive seen hundreds of beheadings. In. Complete carry for content moderation. Not even pictures even their videos. At the minute video of the ark of beheading. They behead there hes doing. Speech before he he cuts the head of the victims sometimes theyre lucky its just a very short of me thats being used to them but no worries and i would be the little knife similar to a kitchen knife which is not that sharp sometimes it it with us for one minute before that night is. For the small leaves the short terribly. Because from if you will see this was. A living it was. Its not that i mean its going in there and she because if you go if the i dont know where in sharper bay and its its really cooking not that much blood for us when they used a kitchen knife. To mean a challenging. I was my thang i. I i i. Whenever we see a photo or a video on social media we archive it immediately because we know later it might be taken down and is very important for us to to document this for us because we might not have this photo again. Pretty much everyone in syria has a cell phone now and pretty much everyone is an activist there were document every airstrike the aftermath of the airstrikes victims on destruction whether this is by done by the coalition by russia the Syrian Regime they were collect all these videos and they would upload them on their own account. After we have collected the data and we try to deal look at it well try to find out the exact place and we publish it online we help paint a picture of the war in syria. To this is the school and the beer truck was in the school area so the neighborhood surrounding it. Without our work the armys would have or the governments would have a straight pass without anybody challenging them there would be i think more civilians getting killed there would be a lesson. We would not be able to know whats going on. These videos are needed. These videos are part of the war they provide information they provide evidence for the future. But the problem is these videos are quite often plus a fight as isis pheidias its been seen that this is very graphic so they get deleted. Now the censorship thats taken place on you tube its affecting a lot of organisations with a lot of videos of what syrian air strikes and destruction they have there or comes to spend. Our life is different from here we have war thats very important reason why the content is different the war of airstrikes and kill him that what we would focus on thats what we were going to report about we would hurt for a what football activities or lets go to this place for brunch or. You know unfortunately not. A decision about what constitutes terrorist content is a a really context based decision and it may show up on one platform as a true threat and it may show up on another platform as news or as a satire right or criticism commenting on a piece of content and so. I think that so much is taken about the context around a piece of content its hard to know whether something should be removed or not. There are always hard questions when Saddam Hussein was executed someone had snuck a camera and uploaded the execution on to you tube and so there are actually 2 videos that were absolute did the day after his execution and one was of him being hanged hung and the other was. Of of his body after so both of those were extreme violence and very graphic and we had to make a decision about whether we would keep them up or take them down so we made a decision to keep the video of the hanging up because we felt like for historical purposes it was an important video. The execution of a former dictator. But the imagery of his body. We decided it was gratuitous that there wasnt a historical need to see that and so we took it down. I have no idea whether we actually have made the right decision and history will tell us but. But thats the call that youre youre asked to me for every one of these videos you know you think about that Global Workforce and they may be reviewing content coming from a country they have never been to no historical grounding in what theyre seen its really really hard for some of these difficult pieces of content. Our team leader cant control every decision we make they only sample 3 percent of the moderators reports to make up the school caught for that moderator thats how the quality review works. This is an iconic photo probably from the vietnam war but im 5 vietnam war. And i dont plan on that i think this child became an icon in vietnam. Better but based on our guidelines. Or genitals in minors or involved the leader did it. Not but the basic this one is straight forward. But he is on my band and i chose an old man having sex with a bird and i think that he would anything related to sexual intercourse should be deleted in very short to me so ill delete this one. Racing here and then meeting in the big and then the soldiery. This would be the case his. Way is this one the other day this would be the basis and this would be take up to. The system place this way a florida jury. So we see this when. It was. Only said this is an accident involving a child during the. If you work for the press you cant publish pictures like this. You can publish it in a censored way but it cant be as clear as this that. The individual should not be identifiable you know. So i cannot approve this photo. To be absolutely deleted. Its weird to be here physically and delenn while emotionally and mentally. Completely there and syria. Just watching the war from a distance. I have this guilt feeling of being the survivor. Ladies and a tool post and useful it was on my facebook wall and then facebook took it down after 3 days there was no explanation. I try to like in every possible way to be in touch with it wasnt possible and then to be able to show this for those. I decided to work out and be of the skin of the photo where they take the victim out of the picture so you can actually show this for those without using this excuse that its not proper to show. Sometimes i tried to think about that who decides what is the policy of facebook. And i would love to meet the steve one i would love to thought like know who they are because by logic they are their bag around who they are it affects how they think. That tied to than out of a normal situation. It was caused by the whole International Game still giving them a very low voice if they in. A meeting. We should keep disturbing the word. Annoy in a good way. And. The companies have more and more power to decide what can stay out and what must be taken down. They take advantage of our desire for ease our resistance to effort our resistance to challenge and i think over time. If were not already there it will interfere with our our ability to have Critical Thinking it interferes potentially with our ability to be challenge to the extent that were limiting expression were also limiting challenge or limiting effort. People shouldnt be surprised if in the future theres less Information Available to them less edgy less provocative Information Available online. And i think that we will be a poorer society will be poorer societies for. Whom. What im seeing here you say Police Officer. And then on the left hand side of this is a person who has a gun this is a Police Officer of different opinions and i believe this is related to the extra due to show kidding media killings we dont know if its really the police or if there. Was killing them somebody if its really a president whos getting these people. See that there they are president roger recruited territory doesnt like drugs and he doesnt like criminals either among. Just like our president is doing everything he can to keep the philippines safe im doing the same in my job. You know i go out with what about i protect people who use the application. Of an occasion. Also 33000000 jews. Go to the 1000000 visits a 1000000. That we just. Didnt want to hurt. You know maybe. I would like to be good enough to the premiers to problem. And save the next. So i mean i think even though killing is wrong. Its better to see the Positive Side of our leader and one side when hes been on the instead of focusing on the ugly side. I focus on the good things. I want to keep the negative things at a distance. Mauger. Cross a really high. Its like love at 1st sight. My favorite is my hot. I think the mohawk girls are hugely influential in the philippines as people from all over the world watch them on social media one side in addition to being popular they also support our president i think i was. Was. I was. I. Seen her pictures you see her pictures online her sexy pictures. Before ph was full of these things before she became politico. During this time when the president still had to. Get a few to give interviews for me. He gave an interview. To me. And in that interview on was forming all over president expressing her support. And calling for a boycott. So i wrote the post on my facebook and i said that its fascinating that now a meeting between a president and an avid supporter is. Ive had people tell me tool by a bullet proof vest ive had people tell me that they would. Have had people tell me that they would bring me a lie ive been called theyve been called the. Ive been called the press to. The danger. Is so much easier. Picking sides because its so easy to publish just. People can be very emotional and people can be easily carried away with snippets of information that makes you think that you understand and this is why for example you have a trump or this is why me over the orders of. The dangers that you might lose democracy because were willing to give it up. The mom. Was. Kind of the beautiful sparkle in the ugly secrets might come the from. Natural minimal gives cosmetics. But most of it comes from illegal minds in india. And those who extract it from children. To learn at school close up the food. Chain 30 minutes on doesnt. Seem to be a strange title after a point over labor. Frame and move closer to home again now from boston. Chicken. Comment on. The use of crime fighters are back and for those most successful radio drama series continues this season the stories focus on hate speech color of prevention and sustainable struggle introduction. All of a sows are Available Online and of course you can share and discuss on africas Facebook Page. And other social media. Player. Play. Thousands pay their last respects to george floyd ahead of his hometown funeral his death in Police Custody sparked a global protest against racism but calls to Police Political support for reform. Also coming up black people. Support for Racial Justice but they say they were much
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