Good. Ignore. If. They have a hidden legion of low paid workers who works what we may or may not wish to. Do to. Him and then a is a global hub of digital cleaning the thousands of content reviewers employed here are themselves out of sight for the billions of people who use social media their identities and places of work are kept strictly confidential. I got warned if the Company Finds out im talking to you i will be in trouble the client is threatening to put off the entire business from us. So we stand for connecting every person. For the global community. For giving everyone in the world the power to share anything they want with something that didnt there are now 3000000000 people around the world connected via social media but who decides what this world is permitted to see. If. They need to be anonymous because we have a culture of saying. Were not going to carry on were working with. The reason were speaking to you because there were should know that we are here were doing our best to make this platform safe for all of them. To do. More. If. You didnt look for recognition. Here just think of these men. I mean goal is to make the platform wealthy as. Someone who needs to go get it. Just like the real world. Im passionate about my job i like what i want. To go as a content moderator youre like security you protect users thats my job and i was upset about. And the thing indeed but youre not allowed to disclose anything no one is supposed to know about this kind of work. Up on other wise they might get curious. I dont think. Ive been a content moderator for 6 years and i mean ive seen a lot of videos and pictures. My pictures now. And we see the pictures on our monitor. You then go through them and delete those that violate the guidelines. They got them in there because nothing i view 25000 images a day i love when im going. To go oh my goodness what a good and i could be in the guinness book of records. Food on. The main task of a content moderator is to clean away the dirt. Thats our goal. Thats our biggest responsibility to make sure nothing suspicious is uploaded and beat it in i mean to make sure and thats. When you know. Our task is to monitor and moderate the user based content i help people i stop the spreading of Child Exploitation i have to identify terrorism has to stop the Cyber Bullying algorithms cant do what we do. I started it google in 2004. It has been a privilege to be part of building the infrastructure of the world right now living in. To divided something that so clearly is powerful with the potential to really change lives for the good thats an amazing thing and a privilege to be a part of. You start with the question whats the vision for what should be on your platform what isnt. What dont you want in your community and there are choices in that right like there is a choice to say im going to not let anything go out before i review it thats a choice or im going to permit most things and only review the things that are complained about thats also a choice. When your value is around allowing more expression. Allowing the sort of democratized platform to really live and i think you go with the more. Liberal policies. Do solemnly swear the testimony youre about to give is the truth the whole truth and nothing but the truth so thank you thank you very much nicole wong who is the associate general counsel in chief our cia officer for google mrs wong our spare went on the internet and they put me on preteen plus x. Force video. If you just work with the google sites i mean it looks like the hardcore porn. Mr chairman we have multiple layers to review its terrible that these sites are there and we. Think in addition to the levels of review that we tried to take it out. We have. The biggest search we have the biggest Search Engine with many more pages to review and we have quality engineers trained to look for these types of sites we do the best we can. When. I had the 1st time i heard about it. And what should we expect. I remember. That i wanted to create. That i saw. In. The kid was like really needed it was a. Girl around 6 years of age and he was sucking it and another picture taken was the child was actually on the bed and he and she has a shot in here which is. Really i dont know unforgivable for me to see so i will went straight to my team leader in toward him i cant do this i really cant do this i cant look at the child but then he told me that i should do it because this is my job and i signed the contract for it. When you open the floodgates and you ask the entire world to broadcast yourself upload your life share everything that you can think of to share people respond people with all sorts of motivations and interests and desires respond. When facebook or google claim that they dont have any employees in manila they can legitimately do that by using the labor of a 3rd party outsourcing firm its true that the paychecks dont come from google or facebook they come from an outsourcing firm based in the philippines. Commercial content moderators labor in the shadows of social media platforms out of sight and out of mind actually unknown to the millions of users of the platforms whove never given it much of a thought who does the clean up work on their platforms. 120 moderators are like snipers. How if i didnt eat our targets our users who are breaking the rules application. It. Wolf. Oh i did. Like i. Let. Her go. Work here ill go out of her way. To the world. Of her roof top offroad in fluff and then again and im proud that hes my son. That he supports us with everything i need that i have no idea what he does as a moderator so all i know is what he told me that he works as a moderator in his office in the ether shop some old b. S. d living in. The unit and it isnt but ill get a sense of it my mom always told me that if i dont study well ill end up as a scavenger but ill hold the big machine bus or at all for a bus load it up. And im going to go at all they do is pick up garbage they rely on garbage. As a bag in long island its the only thing they know how to do i was afraid of ending up here while picking up garbage it was one of the reasons why i made an effort to study well i did a little bit. Here. But there you can make it and i mean our salaries as filipinos are very. Working as a content moderator gives us the means to survive but not bad up to me. Nor did. Great seem to delete delete things nor. Delete delete delete. January 2016 i painted the piece with a small penis called make America Great again. And it went viral and millions of people shared it over across many social platforms and a few days later he mentioned his penis size on a debate. And i remember my friend. She called me and she was like you just make donald trump talk about his penis size on at the bank. And they referred to as if theyre smaller Something Else must be i guarantee you theres no problem i guarantee i. Im on my Facebook Page and within 3 days i had Something Like 50000000 shares in. So many social platforms and it just went crazy and i had no idea it would go. This is. The new order. He is. Not a Strong Enough leader to handle thats why he speed needs ease how how small is not. Manly enough to handle a huge. As a president of america. Its. Why if big reads dog person. So must be deleted. The last one was that he. Has a contest moderator you need to have principle sitting slightly. Because you decide whether people should see a picture or not when i know the. Saw number so the number one serious error is approving nude photos. Breasts or male genitals are totally unacceptable one of our. My Facebook Page are shut down and everything i had every account i had was shut down and so all i had is my social accounts and i cant tell anyone whats going on or whats happening. Facebook says fine art is ok sure you could consider porn but when it comes to ought its a representation of that its not actually real its in a photograph its not someone who hasnt consented its just a fictional piece again its not violent its not sexual its just a naked human body with trumps face on it i just dont understand why people think someone named kid is disgusting. And you know we never used i wasnt used to seeing these kinds of images simply at the beginning we needed training. Sexual terms so that we could understand everything words like pussy. Be. Mr collins stretches general counsel for facebook mr shawn in general counsel for twitter mr richard saw gado director for enforcement and Information Security and google millions of americans use your technology to share the 1st step of a grandchild to talk about good and bad things in our lives and i would like to say to all of you youve been rich to america but the bottom line. Is these technologies also can be used to undermine our democracy and put our nation at risk do you all agree a span for business of the American Public perceives you is being able to have your platforms hijacked by terrorists to radicalize americans saul bad for business right. Its beyond bad for business senator there is no place for terrorism on facebook we would agree with that and i agree with the proposition. Id like to ask some questions and it would seem to me that theres a pretty big distinction between potentially she how do you account for the whole range of the theological interpretations of people who dont quite believe in violence and name a religion and people who do the intricacies of shihad a theology is not somebody an engineer is exactly trained to do you know who youre content experts by domain how do you do how do you hire for that so we have thousands of people who who as part of their job on a regular basis are are attempting to keep terrorism off of facebook we have 150. 00 people who do nothing else how many people do you have in this. And then a twitter where we harness the power both. Technology algorithms Machine Learning to to help us and also a large team of people that we call this our trust and safety team and our User Services team its hundreds of people what about you internally will have thousands of people working on them we also get a good deal of leads on content that come from outside the company so in view of that mr think 150 people is enough people. Senator to be clear we have about 10000 people who are working on safety and security generally and were committing to investing more in doubling that number by the end of 2018 and. Theres a list of 37. 00 terrorist organizations we have to ban that list comes from Homeland Security in the u. S. You have to memorize everything about the terrorist groups memorize that flags memorize that sayings and you can moderate it. Any. Duty. Ignore. Neatly. You keep. The. Ive seen hundreds of beheadings. In my carry for content moderation. Here. Not even pictures even their videos. At the minute video of the arc of beheading. They behead there is doing. A speech before he he cuts the head of the victims sometimes theyre lucky that its just a very sharp me that is being used to them but theyre worse than i would be to a little knife similar to a kitchen knife which is not that sharp sometimes it with us for one minute before that night is. For the someone leaves the shore a terribly. Because from if you can see the swan. And there it was. Its not that i mean its kind of a and she because if you go if they use a lot of very sharply and they say its really cooking not that much blood for this one day they used a kitchen knife. Its really challenging. I was there i was i. I i i. Whenever we see a photo or a video on social media we archive it immediately because we know later it might be taken down and says very important for us to document these photos because we might not have this photo again. Pretty much everyone in syria has a cell phone now and pretty much everyone is an active as they were document every alleged airstrike the aftermath of the airstrikes victims our destruction whether this is by done by the coalition by russia the Syrian Regime they would collect all these videos and they would upload them on their own account. After we have collected the data and we try to a deal looking at it will try to find out the exact place and we publish it online we help paint a picture of the war in syria. That this is the school and the effect was in the school area so in the neighborhoods around it. Without our work the armies would have or the governments where the have a straight pass without anybody challenging them there would be i think more civilians getting killed there would be a lesson. We would not be able to know whats going on. These videos are needed. These videos are part of the war they provide information they provide evidence for the future. But the problem is music videos are quite often classified as isis videos its been seen that this is very graphic so they get deleted. Now the censorship thats taken place on you tube its affecting a lot of organizations with a lot of videos about syrian air strikes and destruction and they have their own accounts of spend. Our life is different from here we have war thats very important reason why the content is different the war of air strikes and killing that what we would focus on thats what we were going to report about we would hurry for of what football activities or yeah lets go to this place for brunch. You know unfortunately not. A decision about what constitutes terrorist content is a a really context based decision and it may show up on one platform as a true threat and it may show up on another platform as news or as a satire or criticism commenting on a piece of content and so. I think that so much is taken about the context around a piece of content its hard to know whether something should be removed or not. There are always hard questions when Saddam Hussein was executed and someone had snuck a camera and uploaded the execution on to you tube and so there are actually 2 videos that were absolute did the day after his execution one was of him being hanged hung and the other was. Of of his body after so both of those were extreme violence and very graphic and we had to make a decision about whether we would keep them up or take them down so we made a decision to keep the video of the hanging up because we felt like for historical purposes it was an important video. The execution of a former dictator. But the imagery of his body. We decided it was gratuitous that there wasnt a historical need to see that and so we took it down. I have no idea whether we actually have made the right decision and history will tell us but. But thats the call that youre youre asked to me for every one of these videos you know think about that mobile workforce right and they may be reviewing content coming from a country they have never been to you know historical grounding in what theyre seeing its really really hard for some of these difficult pieces of content. Our to lead it cant control every decision we make they only sample 3 percent of the moderators reports to make up the school cant for that moderator thats how the quality review works. This is an iconic photo probably from the vietnam war at the bottom 5 vietnam war. I think this child became an icon in vietnam. Better but based on our guidelines him body or genitals in minors or involved the leader did it. In a basic this one is straightforward. But even more than that it shows an old man having sex with a bird i think that you put anything related to sexual intercourse should be deleted text with intercourse should be so ill delete this one that i had the. Racing here a man leaning in then. And there saw here. This would be the case is. This this one on the day this would be the basis and this would be took up to. The system less this way a flurry cheri. So we see this when. It was. Only said this is an accident involving a child during the flood by. If you work for the press you cant publish pictures like this. You can publish it in a censored way but it cant be as clear as this that. The individual should not be identifiable you know. So i cannot approve this photo. To be absolutely deleted. Its weird to be here physically and delenn while emotionally and mentally. Completely there and syria. Just watching the war from a distance. I have the gold feeling of being the survivor. They deserve a tool post these photos on my facebook wall and then facebook a good down of the 3 days there was no explanation. I tried to like in every possible way the p. And thats why that wasnt possible and then to be able to show those photos. I decide to work of that and be of the skin of the photo where they take the victim out of the picture so you can actually show this for those without using this excuse that its not its proper to show. Sometimes i tried to think about that who decides what is the policy of facebook. And i would love to meet this before and i would love to thought like know who they are because by logic they are their bag around who they are it affects how they think. That tried to than of a normal situation. It was caused by the whole International Game so giving them a very loud voice that in. A meeting. We should keep disturbing the word. Annoy in a good lawyer. The companies have more and more power to decide what can stay out and what must be taken down. They take advantage of our desire for ease our resistance to effort our resistance to challenge and i think over time. If were not already there it will interfere with our our ability to have Critical Thinking it interferes potentially with our ability to be challenge to the extent that were limiting expression were also limiting challenge were limiting effort. People shouldnt be surprised if in the future theres less Information Available to them less edgy less provocative Information Available online. And i think that we will be a poorer society will be poorer societies for. Whom. What im seeing hearing you say Police Officer. And then on the left hand side of this ensuring his person who has a gun this is a Police Officer off different opinions and they would give us a certificate to extrajudicial getting mediocre teams we dont know if its really the police or their job deal or use was keeping them somebody of its really a president whos getting these people. See that there they are president roger rico tutera today doesnt like drugs and he doesnt like criminals either monger. Just like our president is doing everything he can to keep the philippines safe im doing the same in my job. You know i go out with what about i protect people who use the application. Of the occasion. Also 33000000 jews. To be on visits to me love of god. But jewish. Gentlemen are. You know maybe. They. Could have been out of the field missed the problem. But my gun to me and say them next to nothing. So much. So well those i mean i think even though killing is wrong. Its better to see the Positive Side of our leader and then side. Instead of focusing on the ugly side. I focus on the good things. And i want to keep the negative things that distant. Mauger. Are really high. Its like love at 1st sight. My favorite is my hot. I think the most how girls are hugely influential in the philippines is people from all over the world watch them on social media one side in addition to being popular they also support our president as i was. Was was. Was i. Was i. Seen her pictures weve seen her pictures online theres actually pictures. Before peach was so full of these things before she became politico. No one. With the president still had. To give interviews in egypt he gave an interview. And in that interview what goes on was fawning all over president expressing her support for the president and calling for a boycott. So i wrote a post on my facebook and i said that its fascinating that now a meeting between a president and an avid supporter is rather the. Ive had people tell me tool by a bullet proof vest and ive had people tell me that they would know my head off i have had people tell me that they would bury me alive ive been called theyve been called them by yes. Ive been called the press to. The danger when facebook is it. Is so much easier to picking sides because its so easy to publish just. People it can be very emotional and people can be easily carried away with snippets of information that makes you think that you understand this is why for example. Or this is why we have attempted orders and. The danger is that you might lose democracy because were willing to give it up. Ha ha ha ha ha ha ha ha ha ha. Ha the. Climate. For filmmaking. In architecture foreign music. Arts consume one thing above all else. And she. Has got to change. Can art become Climate Friendly 21. And 30 minutes on d w. And the global corona crisis you can find more Information Online at e. W. Dot com and on t. W. Social media channel some of. Beethoven is for me. Is for. Beethoven is for hemant. And beethoven is for. Beethoven is for every moment. Of beethoven 2020 vision of the 50th anniversary on d w. This is the deputy whose life from. China forced to confess that their religion is a crime. The women i was great and because they have borne a headscarf spoke plainly travelled abroad there wasnt a single criminal among the. Investigative team covers new evidence showing that we acted to sham trial