Didnt. Ignore. It. They have a hidden legion of low paid workers who works what we may or may not wish to. Do to. Him and then a is a global hub of digital cleaning the thousands of content review is employed here are themselves out of sight for the billions of people who use social media their identities and places of work are kept strictly confidential. I got warned if the Company Finds out im talking to you i will be in trouble the client is threatening to put off the entire business from us. As. We stand for correcting every person. For a global community. For giving everyone in the world the power to share anything they want with that. Duty there are now 3000000000 people around the world connected via social media but who decides what this will disconnected to see. If. They need to be anonymous because we have a bunch of saying. Here that they were declared whom we are working with. Recently speak to you because they were should know that we are here we are doing our best to make this platform safe for all of them. To do. More if. We didnt look for recognition. Here just think of these men. I mean goal is to make the platform healthiest possible. So. One needs to guard it. Just like the real world. While im passionate about my job i like what i want. To go as a content moderator youre like security you protect users thats my job and i was upset about. It. But youre not allowed to disclose anything no one is supposed to know about this kind of work. Up on other wise they might get curious. I know. Ive been a content moderator for 6 years that ive seen a lot of videos and pictures. My pictures now. And i do you think we see the pictures on our monitor. You then go through them and delete those that violate the guidelines. And. They got them in there because nothing i view 25000 images a day by love an ongoing debate doesnt have. To go oh my goodness what are you going i could be in the guinness book of records. Food being the. Main task of a content moderator is to clean away the dirt anything thats our goal. Thats our biggest responsibility to make sure nothing suspicious is uploaded and beat it in i mean to make sure and thats a. Load and i know. Our task is to monitor and moderate the user based content i help people i stop the spreading of Child Exploitation i have to identify terrorism have to stop the Cyber Bullying algorithms cant do what we do. I started a google in 2004. That has been a privilege to be part of building the infrastructure of the world right now living and. To be part of something that so clearly is powerful with the potential to really change lives for the good thats an amazing thing in a privilege to be a part of. You start with the question whats the vision for what should be on your platform what isnt. What down she want in your community and there are choices in that right like there is a choice to say im going to not let anything go up before i review it thats a choice or im going to permit most things and only review the things that are complained about thats also a choice. When your value is around allowing more expression. Allowing the sort of democratized platform to really live and i think you go with the more. Liberal policies. Do solemnly swear the testimony youre about is the truth the whole truth and nothing but the truth so i can do thank you very much nicole wong who is the associate general counsel in chief our cia officer for google and this is one of our staff went on the internet and they put a preteen plus x. Force video. If you just work of the google sites i mean it looks like the hardcore pawn. Mr chairman we have multiple layers to review. These sites. I think. We have. Searched we have. Many. And we have. To look for. Sites we do the best we can. The 1st time i heard about it. I remember. That i wanted to. Most shocking thing that i saw that was kind of their breath as a kid sucking at inside the cubicle and. The kid was like really needed it was a. Girl around 6 years of age and he was sucking it and another picture taken was the child was actually on the bed and he and she has a shot in here which is. Really i dont know and forgivable for me to see so i all went straight to my team leader in told him that i cant do this i really cant do this i cant look at the child but then he told me that i should do it because this is my job and i signed the contract for it. When you open the floodgates and you ask the entire world to broadcast yourself upload your life share everything that you can think of to share people respond people with all sorts of motivations and interests and desires respond. When facebook or google claim that they dont have any employees in manila they can legitimately do that by using the labor of a 3rd party outsourcing firm its true that the paychecks dont come from google or facebook they come from an outsourcing firm based in the philippines. Commercial content moderators labor in the shadows of social media platforms out of sight and out of mind actually unknown to the millions of users of the platforms whove never given it much of a thought who does the clean up work on their platforms. 120 moderators are like snipers. How if i didnt eat our targets are users who break the rules application or. Did. Good. Oh yeah. Like i. Said. That. The world will. Work here and ill go out of her. With the rule of. Law. Its about frog in flop on and again and im proud that hes my son so he supports us with everything we need that bad that i have no idea of what he does as a moderator. All i know is what he told me that he works as a moderator in his office in the ether shop sold me is. Living in. Canada living at it but ill tell the office of it my mom always told me that if i did study well ill end up as a scavenger but what ill hold will see the big machine sort of at all or bust or at all. Im going to go and they do is pick up garbage they rely on garbage. As a bad thing going on. Its the only thing they know how to do i was afraid of ending up here picking up garbage it was one of the reasons why i made an effort to study well i did. It. Dont bother you can make it and i mean the race is filipino so if every. Working as a content moderator gives us the means to survive but not bad up to date me. Nor did. For it seems to delete delete. Delete delete delete. January 2016 i painted a piece of donald trump with a small penis called make America Great again. And it went viral and millions of people shared it over across many social platforms and a few days later he mentioned his penis size on a debate. And i remember my friend. Saying she called me and she was like you just make donald trump talk about his penis size on a debate. And he referred to my hands if theyre small Something Else must be installed i guarantee you theres no problem i guarantee i. I pursed on my Facebook Page and within 3 days i had Something Like 50000000 shares in. So many social platforms and it just went crazy and i had no idea it would go that far. This is donald trump. He is. Not a Strong Enough leave there to handle thats why hes p. T. S. Hes somehow small hes not. Manly enough. She hung bill a huge. Arse as a precedent of america. Its really why its big green. Person. So it must be deleted. You know what it was that he. Has a contest moderator you need to have a principle sitting see. If. You decide whether people should see a picture or know you want to know the. So number so the number one serious error is approving nude photos no. Force. Breasts or male genitals are totally unacceptable to one of our. My Facebook Page are shut down and everything i had every account i had was shut down and so all i had is my social accounts and i cant tell anyone whats going on and whats happening Facebook Says fine art is ok sure you could consider porn but when it comes to ought its a representation of that its not actually real from a photograph its not someone who hasnt consented its just a fictional piece again its not violent its not sexual its just a naked human body with trumps face on. It just dont understand why people think someone naked is disgusting. And you know we never used i wasnt used to seeing these kinds of images. At the beginning we needed training. I mean we were familiar with sexual terms so that we could understand everything words like pussy or tits. And be. Mr Collins Trichet general counsel for facebook mr shawn in general counsel for twitter mr richard saw gado there director of Law Enforcement and Information Security at google billions of americans use your technology to share the 1st step of a grandchild to talk about good and bad things in our lives and i would like to say to all of you youve been rich to america but the bottom line. Is these technologies also can be used to undermine our democracy and put our nation at risk do you all agree a span for business of the American Public perceives you is being able to have your platforms hijacked by terrorists to radicalize americans saul bad for business right. Its beyond bad for business senator theres no place for terrorism on facebook we would agree with that and i agree with the proposition. Id like to ask the questions and it would seem to me that theres a pretty big distinction between potential jihadi accounts and the whole range of the feel logical interpretation of people who dont quite believe in violence and name a religion and people who do the intricacies of shihad a theology is not somebody an engineer is exactly trying to do you know who youre content experts by domain how do you do how do you hire for that so we have thousands of people who who as part of their job on a regular basis are are attempting to keep terrorism off of facebook we have 150. 00 people who do nothing else how many people do you have in this. Gena twitter well we harness the power of both. Technology algorithms Machine Learning to to help us and also a large team of people that we call this our trust and safety team and our User Services team its hundreds of people what about you i internally will have thousands of people working on them we also get a good deal of leads on content that come from outside the company. So in view of that mr think 150 people is enough people. Senator to be clear we have about 10000 people who are working on safety and security generally and were committing to investing more in doubling that number by the end of 2018. If. Theres a list of 37 terrorist organizations we have to ban not names comes from Homeland Security in the u. S. You have to memorize everything about the terrorist groups memorize that flags memorize that saying and you can moderate it. Didnt. Ignore. Nearly. Diggy. Diggy. Ive seen hundreds of beheadings. In. My carry for content moderation. Not even pictures even though theyve been there. At the minute video of the ark of beheading. They behead there hes doing. Speech before he he cuts the head of the victims sometimes theyre lucky its just a very sharp he thats being used to them but no worry scenario would be a little knife similar to a kitchen knife which is not that sharp sometimes if it with us for one minute before that night is. For the someone leaves the short terribly. Because from if you will see this was. There when it was cut. Its not that i mean its kind of a she because if you go if they use a lot of air in sharper brain its its really cooking not that much blood for this one day he used a kitchen knife. To mean a challenging. I was there was my i thank. God i. I i. Whenever we see a photo or a video on social media we archive it immediately because we know later it might be taken down and shes very important for us to document these photos because we might not have this photo again. Pretty much everyone in syria has a cell phone now and pretty much everyone is an activist there would document every alleged airstrike or the aftermath of the airstrikes victims destruction where there are this is by done by the coalition by russia the Syrian Regime they would collect all these videos and they would upload them on their own account. After we have collected the data and we try to deal looking at it will try to find out the exact place and we publish it online we help paint a picture of the war in syria. This is the school and their truck was in the school area so they were surrounding it. Without our work the armys would have or the governments would have a straight pass without anybody challenging them there would be i think more civilians getting killed there would be a lesson closure. We would not be able to know whats going on. These videos are needed. These videos are part of the war they provide information they provide evidence for the future. But the problem is these videos are quite often plus a fight as isis pheidias its been seen that this is very graphic so they get deleted. Now the censorship thats taken place on you tube its affecting a lot of organisations with a lot of videos of what syrian air strikes and destruction they have there or come suspended. Our life is different from here we have war thats very important reason why the content is different the war of airstrikes and killing and that what we would focus on thats what we were going to report about we would hurry for of what football activities or yeah lets go to this place for brunch. You know unfortunately not. A decision about what constitutes terrorist content is a a really context based decision and it may show up on one platform as a true threat and it may show up on another platform as news or as a satire or criticism commenting on a piece of content and so. I think that so much is taken about the context around a piece of content its hard to know whether something should be removed or not. There are always hard questions when Saddam Hussein was executed someone had snuck a camera and uploaded the execution on to you tube and so there are actually 2 videos that were absolute did the day after his execution one elizabeth him being hanged hung and the other was. Of of his body after so both of those were extreme violence and very graphic and we had to make a decision about whether we would keep them up or take them down so we made a decision to keep the video of the hanging up because we felt like for historical purposes it was an important video. The execution of a former dictator. But the imagery of his body. We decided it was gratuitous that there wasnt a historical need to see that and so we took it down. I have no idea whether we actually have made the right decision and history will tell us but. But thats the call that youre caught youre asked to me for every one of these videos you know you think about that mobile workforce right and they may be reviewing content coming from a country they have never been to no historical grounding in what theyre seeing its really really hard for some of these difficult pieces of content. Our to lead it cant control every decision we make they only sample 3 percent of the moderators reports to make up the school card for that moderator thats how the quality review works. This is an iconic photo probably from the vietnam war but on 5 vietnam war. I think this child became an icon in vietnam. But based on our guidelines him body or genitals in minors or involved the leader did it though. In a basic this one is straightforward. But a dumber than that it shows an old man having sex with a bird and i think that anybody anything related to sexual intercourse should be the leader in 3rd corps should be so ill delete this one. Racing hero a man leading in the big in this soldier. This would be the case his. Is this one on the day this would be the basis and this would be took up to. Use his place this way a florida jury. So hes feeling nice when. It was. All he said this is an accident involving a child during it was allowed by. If you work for the press you cant publish pictures like this. You can publish it in a censored way but it cant be as clear as this. The individual should not be identifiable you know and so i cannot approve this photo. To be absolutely delete it. Its weird to be here physically and delenn while emotionally and mentally. Completely there and syria. Just watching the war from a distance. I have this guilt feeling of being the survivor. They decided to all post these photos on my facebook wall and then facebook took it down after 3 days there was no explanation. I try to like in every possible way to be in touch with it was impossible and then to be able to show this for those. I decided to work of that and be of the skin of the photo where they take the victim out of the picture so you can actually show this for those without using this excuse that its not its proper to show. Sometimes i tried to think about that who decides what is the policy of facebook. And i would love to meet the people and i would love to thought like know who they are because by logic they are their bag around who they are it affects how they think. That tied to than out of a normal situation. It was caused by the whole International Game so giving them a very low voice is the name of. A fleeting. We should keep disturbing the word. I know it in a good way. d and. The companies have more and more power to decide what can stay up and what must be taken down. They take advantage of our desire for ease our resistance to effort our resistance to challenge and i think over time. If were not already there it will interfere with our our ability to have Critical Thinking it interferes potentially with our ability to be challenge to the extent that were limiting expression were also limiting challenge or limiting effort. People shouldnt be surprised if in the future there is less Information Available to them less edgy less provocative Information Available online. And i think that we will be a poorer society will be poorer societies for. Whom. What im seeing here is a Police Officer. And then im going to have to hand side of this any person who has a gun this is a Police Officer off different beings and i believe the society if they had to extrajudicial kidding i mean. We dont know if its really the police or their job the Larry Summers keeping them somebody if its really a president whos getting these people. See that there they are president rather rico to terror today doesnt like drugs and he doesnt like criminals either among. Just like our president is doing everything he can to keep the philippines safe im doing the same in my job. You know i go out with what about i protect people who use the application. Of the occasional. Loss of 33000000 jews. To be on visit 3000000. 00. But just. Didnt want to hurt. You know maybe. I would like to be. The female is. Done to me and say the next to nothing. So well those i mean i think even though killing is wrong but i think its better to see the Positive Side of our leader and i know that instead of focusing on the ugly side. I focus on the good things i was among them and. I want to keep the negative things that it just. Was. More words that are really high. Its like a lot of 1st sight. My favorite is my ha. I know the mohawk girls are hugely influential in the philippines. People from all over the world watch them on social media was in addition to being popular they also support our president i think it was. Was was. Was. Was i. Seen her pictures and seen her pictures online her sexy pictures. Before ph was full of these things before she became politico. No one found during this time when the president still had to. Get a few to give interviews in egypt he gave an interview. And in that interview marco sun was fawning all over to the president expressing her support for the president and calling for a boycott. So i wrote a post on my facebook and i said that its fascinating that no a meeting between a president and an avid supporter is. Ive had people tell me tool by a bullet proof vest i had people tell me that they would know my head off. People tell me that they would bury me alive ive been called theyve been called the by us. Ive been called the press to. The danger when facebook is it. Is so much easier to fall into the trap of taking sides because its so easy to publish just. People can be very emotional and people can be easily carried away with quick snippets of information that makes you think that you understand this is why for example the other from or this is why we have order this is why. The danger is that we might lose democracy because were willing to give it up. Possibly. But modify our last august. And go india. Land never before have there been so many flamingos in the life. They benefit not only from a kilometer bias lockdown but also from the flu shot. How can that be. We need want to follow just because the feet. Next. Move in good shape takes light weight for us in forests and fields and bad dangerous. And down more than 900 different species of tips some of them. And i was. After mosquitoes takes out of the most dangerous victor quite easy since everything you ever wanted to know about. In 30 minutes long t w. O. N a beethoven piece for me to be told is for you. Beethoven as for health. Great hope. To be told is truth. Be told is true. Is sure. To be talking 202250th anniversary here on. This is do you have any news and these are our top stories crowds have been gathering at the white house in washington d. C. For another day of protests over the death of george floyd earlier demonstrators rallied outside the u. S. Embassies in europe and beyond calling for an end to racism and police brutality
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