How to help dispatchers help you when dialing 911
The Memphis dispatch center took more than 600,000 911 calls last year. Here's one dispatcher's take away on calls.
Author: Jalyn Souchek
Updated: 9:02 AM CDT April 27, 2021
MEMPHIS, Tenn. — April is 911 Education Month. When people call 911, every second matters. That's why dispatcher want you to help them in helping you by being prepared to call those three digits during an emergency.
“It’s very critical and serious. Seconds do count," Memphis Police Dispatcher Erica May said.
May has taken thousands of 911 calls and believes, based on those interactions, a refresher could be needed for some people when it comes to understanding a 911 call.