With more consumers turning to e-commerce, new risk have also emerged as cybercriminals look to take advantage of those unfamiliar with online shopping. — Bloomberg
This article is in conjunction with World Consumer Rights Day which is observed on March 15 every year.
Like it or not the COVID-19 pandemic has turned out to be a catalyst for digital transformation, including the growth of e-commerce activities, in Malaysia.
According to an analysis by GlobalData, a United Kingdom-based data analytics and consulting company, in September last year, Malaysia’s e-commerce market was estimated to grow by 24.7% in 2020 while its value is expected to surge to RM51.6bil by 2024.