For many state and local agencies, the pandemic shifted the pace of digital transformation into overdrive. To maintain social distancing while continuing to serve citizens, these agencies quickly moved services online. Many are turning to DevOps to make these and other nimble pivots.
Agencies may use DevOps to implement contactless services, such as renewing vehicle registrations, that previously would require in-person visits.
“Think about how many government websites were set up or enhanced last year because people couldn’t walk into an agency,” says Eric Sweden, program director for enterprise architecture and governance at the National Association of State Chief Information Officers.