something was wrong at the truman house. >> she came out of the shower, and i heard a pop, and there's blood! and she's in blood! >> i have officers and paramedics on the way. okay? >> reporter: the 911 call came into the orem, utah, police department at about 11:00 p.m. that september night back in 2012. >> we got a call of a gunshot wound or some sort of injury. >> reporter: sergeant bill crook went to the truman home. >> so we all kind of rushed to our cars and headed that direction with lights and sirens. >> reporter: on the other end of the phone was conrad, kneeling on his kitchen floor covered in blood and consumed by panic. >> it was devastating. it was a nightmare. you can't even explain it. >> reporter: with one hand he held the phone. with the other, his bleeding wife. >> it was so hard. when it's your loved one like that. i had no -- i just did the best i could to try to keep her breathing.