after she came out of this coma, she never went home. >> this obviously is a universal story. this is a great way to capture it through this one very personal story. there's an assumption, i've got an insurance plan, i'm paying a lot of money into it and i assume when i need it, it will be there for me. as steve's story reminds us, it's not. >> it's not at all. we realize so quickly how vulnerable we are. that's why the film resonates so strongly and that's why we feel it's such an important topic. everyone goes through this. every american has this problem. the big idea of the film that joe asked earlier is that there needs to be accountability and there needs to be transparency in the way the health care system works. any time there's an error that happens, any time some mistake happens, rather than a coverup and denial as a result of