so with a few computer key strokes and without the family's knowledge or any further investigation, mike snyder's name was literally wiped out of the national missing person's database. ellen had said he was not missing. and back then that was good enough for the police. >> there should have been obviously a little more investigation done other than just the word of ellen snyder. >> all of this time that you thought police were looking for him, they weren't looking for him at all? >> they weren't looking for him at all. ing] ♪ you don't want to cancel your plans. [sneezing] cancel your cold. the 1-pill power of new advil multi-symptom cold & flu knocks out your worst symptoms. cancel your cold, not your plans. new advil multi-symptom cold & flu. overwhelming air fresheners can send you running... so try febreze one. with no aerosols and no heavy perfumes. so you can spray and stay.